KPI and Metrics Management Training

In this kpi and metrics management course, participants learn how to manage performance risks for results. Learn how to set business targets, and kpis and align these to individual worker activity and results. 

Earn how to measure the workforce’s effectiveness and activities in reaching organizational goals. Participants will be guided by the trainer and coached in a workshop-style environment. Get guidance and hands-on exercises to create metrics and manage workforce performance to hit targets.

In this course, participants will learn how to:

• Set targets for business and workforce performance
• Measure performance with metrics and traffic lights
• Align and commit the workforce to performance goals
• Calibrate and track workers to deliver results

KPI and Metrics Management Training Course Objectives

• How to set targets for business and workforce performance
• How to measure performance with metrics and traffic lights
• How to align and commit the workforce to performance goals
• How to calibrate and track workers to deliver results

KPI and Metrics Management Training Learning Outcomes

• Able to set performance objectives and related KPI
• Able to measure performance with traffic light dashboards
• Able to get workforce commitments to performance targets
• Able to track and correct individual worker results to plan

KPI and Metrics Management Training Course Contents

• In this course, participants learn how to manage risks and get results.  How to set performance control limits to manage risks.  How to monitor business risks and plan contingency responses

Module 1 – KPI Goal Setting and Performance Management

Participants learn how to create a high-level plan.  They learn how to set key result areas (KRA) and key performance indicators (KPIs). They learn how market elements and workforce impact the KRA and KPI.  And how to create business goals to get workforce commitment.

• Business performance and market forces · Lecture
• Understanding the Hohsin and how it drives business performance · Workshop
• Differentiating subjective and objective workforce performance targets · Group Activity

Module 2 – Metrics | Measuring Performance and Controlling Risks

Participants learn risk management and how to manage and control risks to the Hohsin.  They learn how to measure and set control limits with metrics and traffic lights.  Participants learn how to take contingency actions based on traffic lights and leading indicators for KPIs.

• Risk management and performance metrics · Lecture
• Setting business unit and department performance metrics · Workshop
• Mapping Hohsin targets to department metrics and traffic lights · Group Activity

Module 3 – Alignment | Workforce Commitment Confirmation

Participants learn how to communicate the Hohsin to the worker’s individual performance targets.  They learn how to explain the why of the targets.  And the benefits of these targets for the workforce and the company’s mission.

• Linking the Hohsin to individual work performance · Lecture
• Workforce performance risk mitigation actions · Workshop
• Presenting targets and having commitment discussions · Group Activity

Module 4 – Calibration | Workforce Performance Risk Management

Participants learn how to track workforce results and performance.  Participants learn how to identify non-performance in workflows, and what needs to be done to fix it. They learn how to do hard conversations and set agreed action plans and performance improvement plans (PIP).

• Trackers and walking about to observe worker performance · Lecture
• Creating trackers and having hard yet agreeable discussions · Workshop
• Creating calibration dashboards, action plans and PIP · Group Activity