We are excited to announce 2-day leadership course. This course is designed by experts for both the aspiring and current Managers to equip you with leadership skills to manage high performance teams This course can be delivered on-site in all areas.
DurationLeadership and People Management Course
We are excited to announce a 2-day leadership course. This course is designed by experts for both the aspiring and current Managers to equip you with leadership skills to manage high-performance teams
This course can be delivered on-site in all areas as well as in Cape Town.
Specific Outcomes:
After this course, you will be able to:
Manage and lead high-performance teams
Delegate effectively
Run effective meetings
Deal with poor performance
Motivate and mentor your team members
Set goals and help your team to achieve them
What does the course cover?
Differentiating between Leadership and Management
Factors of Leadership
Leadership challenges at work
Management challenges at work
Recognizing Leadership Styles
Effective delegation & situational leadership
The Managerial Grid
Four development levels of followers
The four situational leadership styles
Adapting your leadership style
Influencing and motivating your team
The art of Persuasion and Negotiation
The speed of Trust – The Heart of Leadership
The Essentials of Management – Planning, Organizing, Controlling
The Top Ten Qualities of and Excellent Manager
Interviewing and Selection Skills
Running Effective Meetings
Arrangements prior to meeting
Standard Items on agenda
Secrets to successful business meetings
How to deal with disruptive individuals in meetings
Managing Performance
Examples of Organizational Performance Standards
Appraisal Skills – Dealing with poor performance
Stretching your Team to Develop
Decision making and Delegation Skills
Team Evolution Stages
Coaching and Mentoring Skills for Managers
Types of Mentoring
Coaching and mentoring connection process
Managing of Challenging Behaviours
Managing Pressure
Differentiating Between Leadership and Management
Factors of leadership
Follower
Leader
Communication
Situation
Challenges At Work
Creating and maintaining a diversified team
Inspiring others to share the leader’s/ organizational vision
Facilitating open and clear communication among co-workers
Empowering incumbents to take action
Providing inspiration to others
Management Challenges At Work
Achieving a stretch goal
Bringing out the best in your employees
Dealing with underperforming employees
Dealing with outstanding employees
Hiring the right people
Responding to a crisis
Continuous improvement
Management Styles
Authoritarian (autocratic)
Participative, consultative, democratic
Delegative(Free reign)
Situational leadership model
The managerial grid: Blake and Mouton
Directive and Supportive behaviours
Development levels
Leadership Styles
Telling/ Directing
Selling/ Coaching
Participating/ Supporting
Delegating
Influencing strategies
The Speed of Trust –the Heart Of Leadership
Training people hoe to think
Defining trust
Bling spots
Communicating with intention
Preparation
Mechanics
Producing the win/win attitude
Essentials Of Management
Elements of management
Guidelines to ensuring successful planning and implementation
The process of organizing
Organizational theories
Tools of control
The top ten qualities of am excellent manager
Interviewing and Selection Skills
Do your homework
Don’t rush to judgment
Studying behavior
Changing things up
Maintaining a consistent evaluation process
Running Effective Meetings
How to prepare for meetings
Tips on running weekly team meetings
Preparing documents needed for the meeting
Picking the right place and time for the meeting
Arranging meeting venue
Giving enough warning for the meeting
Checking matters arising from previous meetings
Setting time limits for the meeting
Running Effective Meetings
Logistics –planning and organizing your meeting or training
Standard items of the agenda
Date and time of the meeting
Venue, Attendance, Adoption of agenda
Minutes from last meeting
Matters arising
Reports from sub-commitees
Financial report
New business
Conducting meetings
Secrets To Successful Business Meetings
Mirroring techniques
Using the power of silence to win people over
Positive body movements
Exploiting unique behaviouralpatterns to read people’s minds
Dealing With Disruptive Individuals At Meetings
Creating a smaller audience for them
Getting the disruptive person to confront the issue
Attacking the content
Preparing the meeting to diffuse the disruption
Suggesting a role reversal
Listening –just in case
Remaining calm and in control
Making effective and impactful presentations
Sam Hospitrain (Pty)ltd t/a Sam Hospitality Training Academy is a well-established and well-known hospitality training provider which delivers high quality on-site training to to high end Game Lodges, Resorts, Hotels, Luxury Villas, Guest Houses and Restaurants in South Africa and other countries.
Operating since 2011 in South Africa, we are dedicated to providing personal, professional and quality training and support to every level of the front of house in the hospitality sector.
Over the years, we have gained extensive experience having had trained top hospitality establishments in South Africa and neighbouring countries, from 5 star private game lodges to top resorts, hotels, exclusive guest houses and boutique hotels and luxury villas.
We offer the following training: game lodge butler training, housekeeping training, waiter training, front office training, customer service course, guest house management courses and many other short courses in the hospitality industry.
Our offer on-site training to hospitality establishments in all provinces of South Africa and other countries. We also offer a wide range of distance learning courses.
In Which Countries Do We Deliver Our On-site Training:
Our unique on site training is delivered to any hospitality establishment across Africa including South Africa, Lesotho, eSwatini, Namibia, Botswana, Mozambique, Zimbabwe, Zambia, Malawi, Kenya, Tanzania, Rwanda, Ghana, UAE, Qatar, Maldives, and the Middle East. Our experience in working with top hospitality establishments has helped us become Africa's leading hospitality training provider.
What Makes Us Unique And Different From Other Training Providers?
At Sam Hospitality, we understand that each hotel, game lodge, resort, villa or guest house is unique. We discuss with each company management to identify your training needs that will best achieve each company’s objectives.
We incorporate our training with your existing standard operating procedures (SOPs), thus giving your staff training that is specific to their organization, using the language that they understand. This is what makes us unique and what makes many establishments enjoy working with us.
There are 100’s of providers, consultants and operators that come with the same “standard” rigid formulas for management, standardized packages and expensive but unnecessary organizational structures. We offer you tailored solutions and what we think you need and not the one-size-fits-all approach.
On site/ In-house Hospitality Training:
We will deliver training on site, at your designated venue, at an agreed time frames. Customized training material is developed to the client’s specifications and needs.
All in-class training can be done on-site and most practicals can be done in the comfort of the learners’ environment. We tailor programs to suit your specific course and within time frames chosen by you.
The beauty about onsite training is that you do not have to worry about travel and accommodation expenses for your staff. We come to you and you only accommodate us for the duration of the training.
Distance Learning Courses:
Are you looking at booking your staff any our distance learning courses? We offer good discounts to hotels that enroll 10 or more staff. Staff can continue training while working.
Our distance learning allows for staff to do training during their spare time, at their own space and submit assignments whenever they are ready. Our online hospitality training courses are suitable for both hospitality establishments and individuals wanting to build a career in the hospitality industry.
We believe that there is a strong need for on-going training for hospitality staff to keep up with the ever-growing demand. Most establishments believe that staff need just a once-off training then they will manage.
We believe that training every 6 months will keep staff well informed and motivated to produce more than 5 star service. Our hotel training courses will ensure that either staff of people who want to get into the hospitality industry, offer the best possible service.
We walk the journey with you and work hand-in-hand to identify current training needs and deliver the same. As a resort, hotel, lodge or villa, you need to set a budget for staff training and development, not only because there's high staff turnover in the hospitality field, but because research has shown that hospitality establishments that invest in staff training have high staff retention.
5 Star Hospitality Training
We will all agree that maintaining 5-star hospitality standards is challenging and may be very difficult without constant monitoring of staff.
We, therefore, recommend that staff training happens every 6 - 12 months to keep the momentum and keep staff monitored and informed of the ever-evolving hospitality trends.
Let us take care of the training and development of your team while you focus on the bigger things.
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