Leadership in Customer Excellence

This programme is aimed at providing senior and middle management with the necessary knowledge and skill to create a customer driven organisation.

• Defining exceptional customer care within your organisation.

• Eliminating the toxic issues with regard to customer service within your organisation.

• Creating effective Customer Relations Management (CRM) strategy.

• Communicating excellence to your customers.

• Managing the boundaries of service excellence within your organisation.

• First and third person perspectives on service within your organisation.

• Becoming a landmark of excellence.

Who Should Attend?

• Senior and middle managers

• Customer relations managers

• Business owners

• Any person interested in strategic knowledge and skills in the area of customer service and CRM.