This programme is aimed at providing senior and middle management with the necessary knowledge and skill to create a customer driven organisation.
DurationThis programme is aimed at providing senior and middle management with the necessary knowledge and skill to create a customer driven organisation.
Defining exceptional customer care within your organisation.
Eliminating the toxic issues with regard to customer service within your organisation.
Creating effective Customer Relations Management (CRM) strategy.
Communicating excellence to your customers.
Managing the boundaries of service excellence within your organisation.
First and third person perspectives on service within your organisation.
Becoming a landmark of excellence.
Who Should Attend?
Senior and middle managers
Customer relations managers
Business owners
Any person interested in strategic knowledge and skills in the area of customer service and CRM.
Premier Conferencing was founded in 2005 and is one of the biggest brands servicing the African Market. Premier Conferencing has been providing high level ,short duration corporate business, management and health training.
Our goal is to offer real benefit to our customers through the provision of pertinent and up to date business knowledge and competencies in the form of high quality, well researched products, delivered by professional hands on experts.
Premier Conferencing is a BEE Level 1 service provider that holds accreditations with SAAMA, TETA, LG SETA,CETA and AGRISETA. The company is also approved by the Department of Labour to conduct First Aid and Driven Machinery Training
The philosophy of the course is to become a strategic thinker, manager, motivator, team member, mentor and visionary at specific times and according to circumstances and to understand the difference.
Leading People course is offered by Academic College. The Academic College was established to address the dire training need within the Hospitality Industry; to provide a competent and skilled workforce.
Welcome to the Leadership and Influence workshop! It is said that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Leadership potential exists in each and every one of us.
By the end of this course you will have a clear understanding of the concept of leadership as well as being able to identify the roles and qualities of a successful leader.
The programme is designed to share the latest insights and content across the areas of critical importance to senior executives and decision-makers in organisations. This programme is run in conjunction with and certified by CGF Research Institute (Pty) Ltd.
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