This programme is aimed at providing senior and middle management with the necessary knowledge and skill to create a customer driven organisation.
DurationThis programme is aimed at providing senior and middle management with the necessary knowledge and skill to create a customer driven organisation.
Defining exceptional customer care within your organisation.
Eliminating the toxic issues with regard to customer service within your organisation.
Creating effective Customer Relations Management (CRM) strategy.
Communicating excellence to your customers.
Managing the boundaries of service excellence within your organisation.
First and third person perspectives on service within your organisation.
Becoming a landmark of excellence.
Who Should Attend?
Senior and middle managers
Customer relations managers
Business owners
Any person interested in strategic knowledge and skills in the area of customer service and CRM.
Premier Conferencing was founded in 2005 and is one of the biggest brands servicing the African Market. Premier Conferencing has been providing high level ,short duration corporate business, management and health training.
Our goal is to offer real benefit to our customers through the provision of pertinent and up to date business knowledge and competencies in the form of high quality, well researched products, delivered by professional hands on experts.
Premier Conferencing is a BEE Level 1 service provider that holds accreditations with SAAMA, TETA, LG SETA,CETA and AGRISETA. The company is also approved by the Department of Labour to conduct First Aid and Driven Machinery Training
The ability to build rapport and trust, to present oneself and one's ideas with clarity and professionalism and to be able to handle challenging situations is invaluable leadership training. A little time spent working on your communication skills will pay huge dividends.
This skills programme is designed for the public sector and is aimed at public sector officials involved in a supervisory role to ensure an excellent service delivery standard throughout the public sector.
As a manager, your team is one of the most critical resources at your disposal to successfully achieve your work objectives. Gain proven competence in team management through this skills programme specifically designed for first line managers, supervisors and foremen.
Leadership And Management training is offered by Eruditio. We provide quality skills development training and, enterprise and supplier development solutions by partnering with corporate companies across South Africa.
Supervisory Skills course is offered by Global Learning Services.
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