Leading with Emotional Intelligence

Inspire, support and influence team members and external customers through EI.

 This course uses an integrated competency approach to help you develop this crucial skill. You’ll also get hands-on opportunities to practice and apply methods for consistently using emotional intelligence (EI).

How You Will Benefit

• Recognize and consciously use emotional data to create and maintain productive workplace relationships and team environments
• Manage and adapt emotional behaviours that impact leadership in a variety of workplace situations
• Integrate empathy to promote strong relationships
• Apply collaborative, inclusive and creative communication practices 
• Gain emotional insights to understand and implement change
• Implement emotionally intelligent motivational skills to achieve team results
• Lead powerfully with presence and impact
• Gain valuable emotional insights and awareness to inspire and maintain productive relationships 
• Manage and adapt emotional behaviors that expand your sphere of credibility and influence  
• Use empathy to promote strong relationships
• Apply collaborative, inclusive and creative communication practices
• Harness emotionally intelligent motivational skills to achieve team results

Course Features

• Personal Listening Profile® assessment – learn your preferred listening style and how that impacts your communication and relationship with others
• Dealing with Conflict Instrument – understand how different conflict-handling styles affect interpersonal and group dynamics—and learn to choose the appropriate style for any situation
• Self-reflection exercises to enhance self-awareness and gain insight into your behaviour
• Worksheets and exercises to enhance participation and learning
• Group activities to help transfer learned skills and behaviour to the working world