Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.
Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.
The effectiveness of advertising or a marketing campaign based on the four P’s (Product, Price, Place and Promotion) is no longer seen as a strategic advantage. The only advantage that remains to set yourself apart from your competition is the level of customer service you provide.
This workshop is based on the “Seven Principles of Exceptional Customer Service”. We believe all customer service personnel need to be FOCUSED© in order to apply the seven principles aimed at delivering exceptional customer service.
All organizations have internal or external customers and how you interact with those customers will make all the difference. This workshop recognizes the contribution of all team members in helping to create a winning formula for long-term success.
After successfully completing this workshop, participants will:
After this workshop you will be able to:
Since Advanced Consulting and Training Ltd.’s founding in 1998, our diverse team of certified health and safety professionals has continued to deliver prompt, cost-effective and relevant workplace health and safety solutions from working at heights training to site audits and safety consulting.
As a Chief Prevention Officer-approved, TSSA accredited, and WSIB approved safety provider, we offer our clients safety programs backed by professional credentials.
Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
The quality of customer service is a key factor in the success of a company. Interactive service marketing focuses on the corresponding nature of service experiences as it relates to both the external and internal customer.
As a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business.
Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
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