Level 1 Certificate in Retail Knowledge

Course Overview

Retail Knowledge provides learners with the basic understanding on the Retail sector, such as customer service and teamwork. The Level 1 Certificate is our entry level qualification within our Retail course range.
This course allows candidates to learn, develop and practice the skills required for employment and/or career progression in the retail sector and contributes in a learner’s understanding for further education.

Who Is This Course For?

Designed for learners who wish to gain a basic understanding of the Retail sector and aims help those candidates learn, develop and practice the skills required for employment and/or career progression.

Learning Outcomes

To achieve this qualification learners will have to complete a selection of mandatory modules including: Understanding the business of retail; Understanding customer service in the retail sector; Understanding how a retail business maintains health, safety and security on its premises and Understanding the retail selling process.

In addition learners will choose a selection of optional modules, sample topics include:

• Understanding retail consumer law

• Understanding security and loss prevention in a retail business