This course is for those who have just started their careers within the Customer Service sector; for those working in customer-facing roles such as Shop Assistants or Front of House Staff.
DurationCourse Overview
Entry level course within the Customer Service course range that is designed to give learners the ability, skills and confidence to provide efficient and friendly Customer Service.
Who Is This Course For?
This course is for those who have just started their careers within the Customer Service sector; for those working in customer-facing roles such as Shop Assistants or Front of House Staff.
Learning Outcomes
To give you an idea of the units you will be undertaking in this course, topics include:
Deal with queries and requests
Apply legislation, regulation and organisational procedures for customer service Working in Customer Service
Contribute to effective Customer Service
Welcome To Rutledge Recruitment & Training
"Maximising People Potential"
With 17 locations across Northern Ireland, Rutledge is one of the leading providers of Recruitment and Training services; including Permanent/Temporary Recruitment, Healthcare Recruitment, Domiciliary Care Services, Sales & Leadership training, Private Vocational Courses and Government training initiatives (Skills for Life & Work, and Apprenticeships NI).
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