This course is for those who have just started their careers within the Customer Service sector; for those working in customer-facing roles such as Shop Assistants or Front of House Staff.
DurationCourse Overview
Entry level course within the Customer Service course range that is designed to give learners the ability, skills and confidence to provide efficient and friendly Customer Service.
Who Is This Course For?
This course is for those who have just started their careers within the Customer Service sector; for those working in customer-facing roles such as Shop Assistants or Front of House Staff.
Learning Outcomes
To give you an idea of the units you will be undertaking in this course, topics include:
Deal with queries and requests
Apply legislation, regulation and organisational procedures for customer service Working in Customer Service
Contribute to effective Customer Service
Welcome To Rutledge Recruitment & Training
"Maximising People Potential"
With 17 locations across Northern Ireland, Rutledge is one of the leading providers of Recruitment and Training services; including Permanent/Temporary Recruitment, Healthcare Recruitment, Domiciliary Care Services, Sales & Leadership training, Private Vocational Courses and Government training initiatives (Skills for Life & Work, and Apprenticeships NI).
If you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
Distance learning courses enable you to boost your career with a nationally recognised qualification even if you do not have the time to attend training sessions. You will work your way through the qualification submitting work every 2 weeks, achieving within approximately three months.
Understand how to communicate with customers using the telephone (Credit Value 2)
This course is designed to help leaders put customers at the heart of their company’s vision, mission and strategy.
Our Customer Facing Skills workshop examines what you would want as a customer in your industry. It explores the wants and wishes and why they do not always happen.
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