You will explore the importance of customer service and the role of an overseas resort representative. You will also have the opportunity to gain insight from experienced industry guest speakers and go on exciting trips to enhance your learning.
DurationThis course is a great introduction to the travel and tourism industry.
You will explore the importance of customer service and the role of an overseas resort representative. You will also have the opportunity to gain insight from experienced industry guest speakers and go on exciting trips to enhance your learning.
Assessment Methods
You will be assessed through a combination of short written tests, case studies, projects, presentations and role plays.
Course Content
During this course, you will cover the following:
The UK travel and tourism industry
Customer service in travel and tourism
Locational geographies such as UK and worldwide destinations
The role of overseas resort representatives
Entry Requirements
You should have two GCSEs at grade 2 or above.
Achieving a good standard of English and maths is a key requirement for many jobs, as well as for courses you may wish to progress on to. If you achieve below a grade 4 in your English and maths GCSEs at school, you will study it alongside your course when you join us.
Future Progression Opportunities
Once you have successfully completed this course, you will have the opportunity to advance your skills by progressing on to either of the following:
Level 2 Diploma in Travel and Tourism
Level 2 Diploma in Cabin Crew
Level 2 Diploma in Aviation Environment
Alternatively, you might want to look for your first exciting job in the industry.
We are committed to ensuring every student reaches their full potential by providing an outstanding student experience.
Providing quality education since 1896, St Helens College is one of the largest further and higher education providers in the Northwest.
We support students of all ages, studying at all levels, and provide courses and training to around 10,000 students across four campuses within two local authority boroughs, as a result of a merger with Knowsley Community College in 2017.
Our strong progression routes enable students to join us at the age of 16 to study a technical and professional qualification or an apprenticeship, before then continuing their educational journey to degree level study and beyond at our University Centre St Helens.
There is also a breadth of provision for adults at St Helens College, whether it is to study a course that will enable a promotion at work, to begin an entirely new career, or simply for personal development.
In recent years, over £65 million has been invested in facilities to support our broad and inclusive curriculum, whilst providing a first-class learning experience for our students.
Experienced industry tutors and talented students run our commercial facilities, which include a commercial hair and beauty salon, a fine dining restaurant, an automotive hub and a commercial florist.
We are actively involved in our local communities, offering high-quality training and education opportunities to both residents and businesses.
This collaboration not only enables us to provide excellent work experience, employment and apprenticeship opportunities for our students but also supports employers across the Liverpool City Region to build a skilled workforce for the future.
We are proud to celebrate students’ achievements on results days and graduation ceremonies, including our recent 100% BTEC Extended Diploma pass rate and University Centre St Helens' 88% student satisfaction rate - second highest in the Liverpool City Region. Furthermore, we are proud of the dedication and enthusiasm of our staff, who enable them to reach this pivotal moment.
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