This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
DurationThis qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
This includes how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Customer service Course in Leicester builds up the customer experience. Our experienced staff will guide you and trained you for soft talking, communication skills in different languages and many more with the customers.
In short candidate can learn more and more by getting the training course from our Bright Learning centre. Candidate will be awarded with certificate of this course.
Course Content:
You will learn following unit to achieve this qualification:
Our aim is to provide educational services that allow learners to reach their potential to experience success in life. We help our learners obtain an education which will give them.
The knowledge and skills necessary for improving their lives and their communities.We keep a can-do attitude and believe language and age is no barrier to success. Mission Statement of Bright Learning Centre
Half day session that will explore how good customer service starts at the very top of the organisation with the manager and owner taking responsibility for ensuring their staff provide good customer service.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
Managing a call centre effectively is as much of an art as it is a skill. This foundation call centre management training course gives you an opportunity to look at the best use of resources, understanding reports and planning for future activity.
With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk
This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
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