This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
DurationThis qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
This includes how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Customer service Course in Leicester builds up the customer experience. Our experienced staff will guide you and trained you for soft talking, communication skills in different languages and many more with the customers.
In short candidate can learn more and more by getting the training course from our Bright Learning centre. Candidate will be awarded with certificate of this course.
Course Content:
You will learn following unit to achieve this qualification:
Our aim is to provide educational services that allow learners to reach their potential to experience success in life. We help our learners obtain an education which will give them.
The knowledge and skills necessary for improving their lives and their communities.We keep a can-do attitude and believe language and age is no barrier to success. Mission Statement of Bright Learning Centre
Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care
You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.
Handling Customer Services and Complaints course is offered by Red Training and Consultancy
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
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