This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
DurationThis qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
This includes how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Customer service Course in Leicester builds up the customer experience. Our experienced staff will guide you and trained you for soft talking, communication skills in different languages and many more with the customers.
In short candidate can learn more and more by getting the training course from our Bright Learning centre. Candidate will be awarded with certificate of this course.
Course Content:
You will learn following unit to achieve this qualification:
Our aim is to provide educational services that allow learners to reach their potential to experience success in life. We help our learners obtain an education which will give them.
The knowledge and skills necessary for improving their lives and their communities.We keep a can-do attitude and believe language and age is no barrier to success. Mission Statement of Bright Learning Centre
This one-day customer service training course will help you to improve your customer service skills and provide the best possible experience for your customers. The qualification covers customer service principles, including how to meet customer expectations.
The main purpose of a Customer Service Specialist is to be a “professional” for direct customer support. In this role, you’ll train to be an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints and queries.
Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail. This course helps staff to manage difficult customer situations with greater skill and confidence, re...
The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.
This one-day Customer Service training course will help you to improve your customer service skills and provide the best possible experience for your customers.
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