Level 2 Award in Customer Service

Customer service course leicester. At bright learning, we have qualified, multilingual and experienced staff who work hard to ensure our learners complete their course with full knowledge and understanding. 

• This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. This includes how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
• Customer service Course in Leicester builds up the customer experience. Our experienced staff will guide you and trained you for soft talking, communication skills in different languages and many more with the customers. In short candidate can learn more and more by getting the training course from our Bright Learning centre. Candidate will be awarded with certificate of this course.

Course overview

• The course will allow you to study with us in Classroom based environment.
• You will receive all of the course material and support from our qualified and experienced tutors. We will be giving you advice and helping you throughout your course to support your learning journey.

Course content
You will learn following unit to achieve this qualification:

• Understand the principles of customer service.
• Understand how customer needs and expectations are formed.
• Know the interpersonal skills and appropriate behaviour required in the customer service environment.
• Understand the principles of responding to customers’ problems or complaints.