Level 2 Award In Customer Service

For any organisation to be successful it must be able to meet the expectations of its customers. This is largely done through the provision of customer service. Customer service is applicable to all sectors where customer interaction takes place and can be applied to commercial businesses, charities and national/local governments.

This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

Whats Involved?

The learner outcomes from this qualification are:

• Understand the principles of Customer Service
• Understand how customer needs and expectations are formed
• Know the interpersonal skills and appropriate behaviour required in a customer service environment
• Understanding the principles of responding to customers’ problems or complaints