This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
DurationFor any organisation to be successful it must be able to meet the expectations of its customers. This is largely done through the provision of customer service. Customer service is applicable to all sectors where customer interaction takes place and can be applied to commercial businesses, charities and national/local governments.
This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
Whats Involved?
The learner outcomes from this qualification are:
Welcome to the SFM Training website, we are a leading SIA training provider offering a wide variety of courses and work-based qualifications with many years of extensive training experience and compliance.
Originally established in 2003, we have grown to become one of the largest, most respected and cost effective training providers around. Our practitioners are experts in both policy and practice.
And are drawn from Army, Police, Security, Door supervision, Education, Child protection, Mental health and Safety training backgrounds. Needless to say, you will be in safe and expert hands.
This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
This short course is aimed at individuals who have a responsibility for reception duties. It may also be of interest to employers looking to hire a new receptionist.
This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
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