This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
DurationFor any organisation to be successful it must be able to meet the expectations of its customers. This is largely done through the provision of customer service. Customer service is applicable to all sectors where customer interaction takes place and can be applied to commercial businesses, charities and national/local governments.
This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
Whats Involved?
The learner outcomes from this qualification are:
Welcome to the SFM Training website, we are a leading SIA training provider offering a wide variety of courses and work-based qualifications with many years of extensive training experience and compliance.
Originally established in 2003, we have grown to become one of the largest, most respected and cost effective training providers around. Our practitioners are experts in both policy and practice.
And are drawn from Army, Police, Security, Door supervision, Education, Child protection, Mental health and Safety training backgrounds. Needless to say, you will be in safe and expert hands.
Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
This short course is aimed at individuals who have a responsibility for reception duties. It may also be of interest to employers looking to hire a new receptionist.
The Certificate in Customer Service is an accredited course and is ideal if you are interested in working in a customer service role or just want a better understanding of customer service for self-employment purposes and would make a great addition to your CV.
Empower your employees with professional customer care skills to deliver excellent service to your customers. This popular course is delivered on-site at your workplace.
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