This course is designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
DurationCourse information
This course is designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
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If we don't have dates suitable for you at our training centre then we can bring the training to your workplace.
Course Objectives & Learning Outcomes
Covering principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
At the end of the course students will be able to:
Understand the principles of customer service;
Understand how the customer needs and expectations are formed;
Know the interpersonal skills required in customer service;
Know the appropriate behaviour required in customer service;
Understand the principles of responding to customers’ problems and complaints
This course will be delivered in a classroom environment via power point presentations, discussion and lectures.
There is a multi-choice question paper at the end of the course in which delegates will be required to pass in order to gain this qualification.
Ajuda Training Services is a multi-award-winning company based in Cardiff, South Wales. We provide accredited training courses from our academy in Wales through to the rest of the UK and Europe.
Here at Ajuda, we ensure to bring outstanding customer service to all our clients. Our company will teach anyone, anytime and anywhere, tailoring all courses to meet the individual needs and requirements of customers.
Furthermore, we guarantee that all clients have an enjoyable learning experience by providing additional support as and when needed – enabling candidates to succeed.
Above all, we aim to make a difference and inspire others to do the same. During our training, we use recognisable everyday scenarios, alongside a range of audio, visual and kinesthetic aids, that are relevant to your organisational needs. Moreover, Ajuda can adapt a variety of courses and materials to be delivered in both Welsh and English.
Additionally, our courses will work in partnership with you, to identify your objectives and ensure an understanding of your personal learning goals.
Our clients are not just a number, they are a part of the ever-growing Ajuda family.
The impact of Ajuda has resulted in over 70,000 people across England and Wales gaining fully accredited qualifications in a variety of vocational courses.
Our courses are regulated by awarding bodies such as OFQUAL and Qualifications Wales. Our professional trainers have a wealth of knowledge within their individual fields, alongside formal teaching qualifications, such as: PGCE/Certificates of Education and Education & Training.
The team at Ajuda are also proud to be recognised with the Investors in People Award.
What sets us apart from the competition?
Firstly, we have a team of reliable, dedicated and enthusiastic trainers ready to teach 24 hours a day, 7 days per week. Our team is here for you.
Secondly, we can teach our courses through the mediums of Welsh and English.
In addition, our exam papers are available in 14 different languages.
Thirdly, all of our professional trainers hold full teaching qualifications.
Ajuda Training Services offers free First Aid Training to local school children.
Our industry knowledge is exemplary and above the rest.
Finally, Ajuda teaches bespoke courses to any industry; anytime, anyplace, anywhere. For example, we recently designed a first aid course for taxi drivers. We delivered the training to 300 taxi drivers across the city, and the results were amazing.
What our clients say
Ajuda Training Services continues to receive positive feedback from our clients. Cancer Research UK quoted, “I want to thank Dawn and her team at Ajuda. Your dedication, reliability and general brilliance has blown all our other suppliers out of the water." Very recently, both Birmingham Children’s hospital and York University requested to have their staff training by Ajuda!
More and more businesses are turning to their telesales teams to generate much-needed revenue in today’s challenging times. Pearl lemon leads is an excellent choice for companies looking to maximize the potential of their telesales team via professional telesales training.
As a Customer Service practitioner, you will provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
This one-day course explores key elements of customer service and its importance to the overall customer experience and to the organisation in respect of its reputation, wider community benefit and long-term survival.
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company.
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