This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the im
Level 2 Award in Customer Service (RQF)
This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role.
This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
This qualification is classroom-based and achieved by taking a one-day course. It is assessed through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.
Welcome to UK Training, and thank you for visiting! We are a Northamptonshire based training provider, offering vocational qualifications and training courses for both individuals and corporations. We’d like to take this opportunity to tell you a little bit more about what we do, and the ways in which we can help you.
UK Trainng was set up when we identified a need for an accessible, local training provider that was able to deliver accredited compliance training and vocational qualifications to both individual employees, and larger workforce teams.
As businesses and employers today increasingly understand the value of offering formal training and qualifications to their workforces and acknowledge the importance of investing in the career development of their staff, the demand for vocational training and the qualifications that accompany it has risen exponentially.
Today, many industries require staff to be trained and certified in order to be permitted to work within certain roles, as well as recognising the direct value of investing in improving the skills of their staff.
However, many companies, and also individuals who wish to increase their skillset to make themselves more appealing to employers often have difficulty finding an accredited training provider that offers a comprehensive, fully inclusive service comprising of the necessary skill training and formal certifications that they need in order to progress.
UK Training bridges the gap between the demands and desires of corporations and individuals to upskill and attain workplace qualifications, and the previous lack of availability of training and certification in vocational skills that are directly relevant to mandatory vocational qualifications, and additional work-based skills
Today, we are a leading training provider in the Northamptonshire area for work-based vocational skills and qualifications, and legal compliance training for both individuals who wish to attain vocational qualifications to help them to advance in their careers, and also, larger workforces that need to offer formal training and certification to their staff in order to enable them to fulfil their working roles.
UK Training offers a comprehensive range of training courses and accredited compliance qualifications for employees working in a wide range of industries including, but not limited to, the private security sector, customer service, food service, the hospitality industry, and many more!
Ultimately, our intention is to grow and expand our training and certification portfolio to include an ever-wider range of courses, as dictated by the needs of our clients, and future updates and changes to the existing regulations regarding industry-specific certification and staff training.
To find out more about the courses and qualifications that we offer for both individuals and complete workforces, or for an informal chat about how you or your business can benefit from investing in your workforce’s core skills, contact us now without obligation:
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk
Regardless of your service, product, size of business or industry, customer experience has proven to be a key differentiating point for service led organisations and their success.
This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control.
This highly interactive course will give delegates the knowledge, understanding and confidence to deliver an outstanding service experience, while at the same time be ambassadors of service, with the skill to coach team members back in the workplace.
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