This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the im
Level 2 Award in Customer Service (RQF)
This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role.
This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
This qualification is classroom-based and achieved by taking a one-day course. It is assessed through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.
Welcome to UK Training, and thank you for visiting! We are a Northamptonshire based training provider, offering vocational qualifications and training courses for both individuals and corporations. We’d like to take this opportunity to tell you a little bit more about what we do, and the ways in which we can help you.
UK Trainng was set up when we identified a need for an accessible, local training provider that was able to deliver accredited compliance training and vocational qualifications to both individual employees, and larger workforce teams.
As businesses and employers today increasingly understand the value of offering formal training and qualifications to their workforces and acknowledge the importance of investing in the career development of their staff, the demand for vocational training and the qualifications that accompany it has risen exponentially.
Today, many industries require staff to be trained and certified in order to be permitted to work within certain roles, as well as recognising the direct value of investing in improving the skills of their staff.
However, many companies, and also individuals who wish to increase their skillset to make themselves more appealing to employers often have difficulty finding an accredited training provider that offers a comprehensive, fully inclusive service comprising of the necessary skill training and formal certifications that they need in order to progress.
UK Training bridges the gap between the demands and desires of corporations and individuals to upskill and attain workplace qualifications, and the previous lack of availability of training and certification in vocational skills that are directly relevant to mandatory vocational qualifications, and additional work-based skills
Today, we are a leading training provider in the Northamptonshire area for work-based vocational skills and qualifications, and legal compliance training for both individuals who wish to attain vocational qualifications to help them to advance in their careers, and also, larger workforces that need to offer formal training and certification to their staff in order to enable them to fulfil their working roles.
UK Training offers a comprehensive range of training courses and accredited compliance qualifications for employees working in a wide range of industries including, but not limited to, the private security sector, customer service, food service, the hospitality industry, and many more!
Ultimately, our intention is to grow and expand our training and certification portfolio to include an ever-wider range of courses, as dictated by the needs of our clients, and future updates and changes to the existing regulations regarding industry-specific certification and staff training.
To find out more about the courses and qualifications that we offer for both individuals and complete workforces, or for an informal chat about how you or your business can benefit from investing in your workforce’s core skills, contact us now without obligation:
This apprenticeship has been designed to showcase how the apprentices actions will influence the customer experience and their satisfaction with your organisation. Apprentices will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when deliveri...
This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.
This is ideally suited for anyone involved in a customer services or support role which involves advising,uncovering sales opportunities or dealing with problems and resolving issues e. G. Technical support, customer relations, customer support and sales.
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