This qualification is intended for those looking to enter employment in the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.
DurationThis qualification is intended for those looking to enter employment in the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.
Positive customer experiences are one of the key elements to the success of a business. Ensuring staff deliver the experience that is intended is of paramount importance.
This qualification is typically delivered over 1 day. The qualification is ideal for those entering the workforce for the first time or are new to a customer service role.
The qualification can be used as part of an induction programme with trainers tailoring the generic principles to in-house company standards.
This qualification has been developed to provide an introduction to the key principles of good customer service.
Course Content:
Pristine Safety and Security provide tailored training solutions that can be delivered at a location of your choice. Choosing an in-house version of any one of our training courses will be more economical.
Where several members of your staff may be attending the training course. Additionally, we can tailor and create a bespoke course on any topic of your choosing to suit the exact needs of your organisation.
Customer service practitioners work in a range of sectors and locations and provide a high quality service to customers of the organisation communicating face-to-face or by telephone, post, email text or social media.
Understanding the far-reaching consequences of abusive and challenging phone calls, we recognise the critical need to equip employees with the skills to manage these situations confidently and effectively.
Successful completion includes building a showcase of evidence, an observation, and a professional discussion. Upon completion, learners can progress to higher-level customer service roles or related fields.
This qualification is ideal for those looking to develop their skills within Customer Service, whether they are new employees who want to learn and progress or existing employees who are looking to retrain or upskill.
Participants in this workshop will gain invaluable skills and techniques that are the fundamentals of service professionalism and you will be encourage to take pride in what you do.
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