This qualification is intended for those looking to enter employment in the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.
DurationThis qualification is intended for those looking to enter employment in the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.
Positive customer experiences are one of the key elements to the success of a business. Ensuring staff deliver the experience that is intended is of paramount importance.
This qualification is typically delivered over 1 day. The qualification is ideal for those entering the workforce for the first time or are new to a customer service role.
The qualification can be used as part of an induction programme with trainers tailoring the generic principles to in-house company standards.
This qualification has been developed to provide an introduction to the key principles of good customer service.
Course Content:
Pristine Safety and Security provide tailored training solutions that can be delivered at a location of your choice. Choosing an in-house version of any one of our training courses will be more economical.
Where several members of your staff may be attending the training course. Additionally, we can tailor and create a bespoke course on any topic of your choosing to suit the exact needs of your organisation.
This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.
Our course will give you the tools to deliver exceptional customer service. Learn the skills you need to keep your customers happy.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support. In this role, you’ll train to be an advocate of customer service, acting as a referral point for dealing with more complex or technical customer requests, complaints and queries.
The Customer Service Skills Training course is designed for individuals to learn what it means to provide excellent customer service. Outstanding customer service is integral to the success of any organsiation.
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