Award In Principles Of Customer Service (Level 2)

This qualification is intended for those looking to enter employment in the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.

Positive customer experiences are one of the key elements to the success of a business. Ensuring staff deliver the experience that is intended is of paramount importance.

This qualification is typically delivered over 1 day. The qualification is ideal for those entering the workforce for the first time or are new to a customer service role.

The qualification can be used as part of an induction programme with trainers tailoring the generic principles to in-house company standards.

This qualification has been developed to provide an introduction to the key principles of good customer service.

Course Content:

• Defining good customer service.
• Benefits of good customer service.
• Identifying and meeting customers need and expectations.
• Communicating with customers.
• Dealing with issues related to not meeting customers’ needs and expectations.