This qualification is intended for those looking to enter employment in the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.
DurationThis qualification is intended for those looking to enter employment in the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.
Positive customer experiences are one of the key elements to the success of a business. Ensuring staff deliver the experience that is intended is of paramount importance.
This qualification is typically delivered over 1 day. The qualification is ideal for those entering the workforce for the first time or are new to a customer service role.
The qualification can be used as part of an induction programme with trainers tailoring the generic principles to in-house company standards.
This qualification has been developed to provide an introduction to the key principles of good customer service.
Course Content:
Pristine Safety and Security provide tailored training solutions that can be delivered at a location of your choice. Choosing an in-house version of any one of our training courses will be more economical.
Where several members of your staff may be attending the training course. Additionally, we can tailor and create a bespoke course on any topic of your choosing to suit the exact needs of your organisation.
This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
Customer care is more than just good manners. It involves developing procedures and policies to make customers’ lives easier. This ranges from anticipating a customers’ needs to knowing how to defuse a confrontation, all in order to maintain the customer relationship.
This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.
Delegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone skills in all areas of business life.
Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
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