Level 2 Certificate In Contact Centre Operation

Course Overview

Who Is This Course For?

Learning Outcomes

On this course, learners will have the opportunity to learn, develop and practice skills required to make an effective contribution to a contact centre environment. Units in the qualification cover all areas of working in a contact centre including aspects of sales, communication, customer support and IT.

Who Is This Course For?

This qualification is aimed at learners currently working in the contact centre industry. It is designed to give learners the knowledge, skills and confidence needed to work in supporting their customers and clients.

Learning Outcomes

This course is made up of 2 mandatory units and a selection of optional modules to further enhance and tailor your qualification. To give you an understanding of what you will be learning on this course, topics and module units include:

• Improve personal effectiveness at work in a contact centre

• Comply with health and safety procedures in a contact centre

• Deliver customer service through a contact centre

• Carry out direct sales activities in a contact centre