Level 2 Certificate in Customer Service

This course is designed to enable students to gain the knowledge and skills required to work in a range of different environments, within a variety of customer service roles. During this course you will develop an understanding of how to carry out a range of tasks, such as how to manage information and deal with challenging situations, whilst providing excellent customer service.

This comprehensive course is ideal for those already working in a customer-facing role or for those wanting to improve their job prospects and will expand your understanding of customer service.

As the course is completed online, the use of a computer or laptop is recommended, however all students have access to our campus libraries including our quiet study spaces and computer suites!

When will I start the course and how long will it take?

• This course has flexible start dates throughout the year.
• The flexibility of the course allows you to learn at your own pace and is estimated to take up to 180 study hours to complete.

What will I study?

• This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles.

Units covered include:

• Principles of customer service and delivery
• Understand customers
• Understand employer organisations 

How is it assessed?

• This is an online distance learning course which is assessed through a series of short answer questions and with no formal exams.
• Full tutor support will be provided by the College throughout the course and you will be able to contact your tutor via telephone, email and Microsoft Teams.
• You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by NCFE.

Do I need any previous qualifications to start this course?

• No previous qualifications are necessary, although some basic computer skills are required.
• This course is suitable for anyone who is already working or looking to secure a role in the customer service industry or those wishing to progress onto further education.

What are the course fees?

Course fees are dependent on your personal circumstances, and you may be eligible for funding. Our distance learning courses may be free to those who meet certain eligibility criteria including:

• UK resident (those who live in devolved combined authorities outside Liverpool and Greater Manchester may not be eligible for course funding.)
• Aged 19 or over
• (Those aged 19-23 must have already achieved at least a full level 2 qualification or equivalent e.g. a full level 2 qualification or 5 GCSEs at grade A-C or 4-9. Those who have not yet achieved a qualification at this level are not eligible to undertake one of these distance learning courses.)

What can I go on to do once I have completed this course?

• This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Certificate in Team Leading qualification.