Understand how to communicate with customers using the telephone (Credit Value 2)
DurationCourse Structure
This course is completed as a distance learning qualification by:
This is no observation of practice required at your place of employment by your assessor required to complete this course.
There are no exams required to achieve the qualification
Course Duration
This course can be completed in as little as 8-13 weeks. Average learning time is 180 hours. This course has a limit of 6 months to complete from enrolment date.
Costs
This course is non funded and costs £120 to undertake. We are able to offer an instalment plan to those that require it but release of certification is not possible until the cost of the course is paid in full.
Who can enrol for this course?
Must be aged 16+. Anyone who is employed. Anyone with pending employment in any sector. Anyone who works in roles where providing customer service may be expected.
Entry requirements
There are no specific entry requirements however learners should have a minimum of level 2 in literacy and numeracy or equivalent.
Who is this course suitable for?
This course is designed for
All workers who use customer service as part of their work role
Any worker wishing to move into a customer service role
Any employed worker regardless of sector who may benefit from customer service skills
Certification
Upon successful completion of this course you will be issued with a hard copy of your certificate.
What will I learn by taking this course
This course has 3 mandatory units
Principles of customer service
Understand customers
Understand employer organisations
Learners must also choose 4 optional units from Group B below
Optional Group B
Know how to develop working relationships with colleagues (Credit Value 2)
Know how to handle objections and closing sales (Credit Value 2)
Know how to process information about customers (Credit Value 2)
Principles of equality and diversity in the workplace (Credit Value 2)
Understand delivery of online customer service (Credit Value 2)
Understand how to communicate with customers using the telephone (Credit Value 2)
Understand how to communicate with customers verbally and in writing (Credit Value 2)
Understand how to develop customer relationships (Credit Value 3)
Understand how to process and follow up sales orders (Credit Value 3)
Understand how to resolve customer service problems and challenges (Credit Value 5)
The benefits of taking this course will provide you with the knowledge and understanding of The purpose of the qualification is to develop learners' knowledge and understanding relevant to working in a customer service environment.
Understand different types of customers
Understand the value of customers and their loyalty
Understand customer service
Understand how legal and ethical requirements relate to customer service
Understand how to deliver effective customer service
Understand the management of customer service information
Understand customer service delivery
Understand the relationship between customer service and a brand
Understand organisational structures
Understand the organisational environment
You will have an understanding of aspects of customer services in line with your choice of the optional units.
At Global Training Centre Ltd, our personal development trainers offer individuals and organisations a wide range of training courses to develop their skills in various departments. Get in touch with us today – we serve clients in West Midlands and across the UK.
Our Vision
To deliver the highest quality Training and Advice & Guidance to our clients and customers, whether they are individuals or businesses, and to enable them to progress and grow both on a personal and professional level, to progress their career, education and business growth opportunities.
Our Values
Global Training Centre will always put the needs of the individual learners and their businesses above our own profit. We always ensure that all training is to the highest quality and suits the requirements of the individual or business. We will always listen to our clients’ needs and advise them on the best course of action, and only deliver what we agree will be of benefit to the individual or business.
Quality and ethics are at the heart of what we do and are enshrined in all of our activities, from advice and guidance through to the delivery and assessment of commercial or Government funded training.
We believe in treating everyone fairly, learners, employers and staff equally and will endeavour to find the most suitable solution for individuals and organisations, regardless of their circumstances.
We believe in developing staff and empower them to take responsibility for their own development. It is our mission to ensure that all learners and staff reach their full potential.
We believe that everyone should have access to high quality education and training.This will be best delivered by working in partnership with those who are committed to the continuous development of others. We value and celebrates the richness of culture, backgrounds and traditions
Our Customer Facing Skills workshop examines what you would want as a customer in your industry. It explores the wants and wishes and why they do not always happen.
Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
Having friendly and helpful staff and a good company ethos around excellent customer service instantly puts you at the front of the field. Pareto are the experts when it comes to sales training and customer service training courses - they are at the core of what we do.
This accredited qualification is suitable you if you are 19+ and want to improve your knowledge of the importance of customer service including how to satisfy customers’ expectations.
If you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
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