Level 2 Diploma in Sales

Course Overview

The Level 2 Diploma in Sales is a chance for learners to further build on the foundations they may already have within the Sales industry. Our Sales courses allow learners to learn, develop and practice the skills required for employment and/or career progression in the sales sector.

Topics covered will help provide skills in customer service, time management, and personal development.

Who Is This Course For?

For learners who work or want to enhance their skills in the sales sector. These qualifications are for those working in any of the following roles or roles similar to these: Contact Centre Operator, Customer Service Assistant or Retail Assistant.

Learning Outcomes

To achieve this qualification learners must achieve 3 mandatory units; Time planning in sales, Complying with legal, regulatory and ethical requirements in a sales or marketing role and Deliver reliable customer service. Learners must also choose from a wide range of optional modules that would best compliment the individual and their job role.

Topics offered in the optional units include:

• Monitoring sales deliveries

• Supporting customers in obtaining finance for purchases

• Generating and qualifying sales leads

• Meeting customers’ after sales needs

• Communicate information and knowledge

• Obtaining and analysing sales-related information