Course may be subject to change. This level 2 apprenticeship to become a customer service practitioner is designed to prepare you for customer service roles.
Course may be subject to change. This level 2 apprenticeship to become a customer service practitioner is designed to prepare you for customer service roles.
Entry Criteria
What are the next steps?
Modules Studied
Times of Delivery
Teaching and Assessment
After completing this Level 2 apprenticeship, you could progress to a Level 3 in customer service or business administration.
College History
Women only
Technical training
The birth of NCD
Growing up
Moving forward
This course is for anyone who engages with customers. This course is particularly effective for delegates that want to exceed customer expectations.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support. In this role, you’ll train to be an advocate of customer service, acting as a referral point for dealing with more complex or technical customer requests, complaints and queries.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
Customer service skills can be used in all job sectors and can be applied to many different roles. It is what an organisation does to meet customer expectations and to improve the customer experience. Good customer service is vitally important for all businesses, large or small.
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