Course may be subject to change. This level 2 apprenticeship to become a customer service practitioner is designed to prepare you for customer service roles.
Course may be subject to change. This level 2 apprenticeship to become a customer service practitioner is designed to prepare you for customer service roles.
Entry Criteria
What are the next steps?
Modules Studied
Times of Delivery
Teaching and Assessment
After completing this Level 2 apprenticeship, you could progress to a Level 3 in customer service or business administration.
College History
Women only
Technical training
The birth of NCD
Growing up
Moving forward
Now, more than ever, organisations need to reflect a new business era. Customers have changed fundamentally since the pandemic, making more informed choices about where they spend their money, based on integrity and ease of use.
This one day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
Dealing with customers in the right way can really boost your business. Dealing with them in the wrong way can be very harmful and cause unnecessary extra work dealing with complaints.
The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.
This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
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