Level 2: Retail, Customer Service & Sales Support Course is offered by MSL Training. If you have no experience or qualifications, or you’ve been out of study for some time, this is a great place to start.
DurationIf you have no experience or qualifications, or you’ve been out of study for some time, this is a great place to start.
You’ll learn about:
You’ve come to the right place. MSL is a foundation training provider which has helped thousands of people into employment or further study since we began in 1998.
We’re pretty proud of our 90% course completion rate but it’s not just about leaving with a piece of paper. It’s about having the confidence and self-belief to apply your skills to the next stage in your journey.
The service industry requires you to have a wide range of skills. This starter package will give the best start! This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.
Equip your staff with a ‘customer focused and can do attitude’ along with the self-assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride, even the more challenging or complaining ones! A win-win for your customers, your business and staf...
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers.
Learn how to interact with customers as well as respond to complaints, gain knowledge about products and services so you have the confidence to provide information to customers in-person and by phone.
Helping Your Organisation Reach Its Full Potential Through Effective Training. The Training You Need, The Results You Want. We help people and organisations reach their professional potential. We provide customised training solutions for companies and individuals.
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