The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
DurationThe Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
The qualification is suitable for delivery across a wide range of sectors and is particularly beneficial to those delivering training in a customer facing role such as security guards and public area personnel, customer services positions, baliffs, door supervisors, event and entertainment personnel and close protection personnel.
This qualification is also linked to and meets the requirments of the Security Industry Authority (SIA) specification for those delivering the licence to practice qualifications which include scenario-based conflict management training.
Course Contents
How communication can be used to solve problems and reduce the likelihood of conflict
Factors that influence human responses in conflict situations
How to assess and reduce risks in conflict situations
How to communicate effectively and de-escalate conflict in emotive situations; and
Good practice to follow after conflict situations.
Who we are
HZL is an established private training provider founded in 2000 and based in the Derby area. We supply both recognised and bespoke courses and training to all areas of industry through our team of highly qualified and operationally experienced teachers, trainers and practitioners.
HZL was formed to fill a gap in the market for quality assured training to ensure compliance with national training and occupational standards within the areas of education and training, assessment of vocational and occupational competencies, quality assurance, risk mitigation and risk management through the public service sector and security industry. These courses include personal safety, close protection, CCTV, working in hostile environments, medical emergencies and lone working.
Every Manager will need to know how to manage difficult conversations, within the workplace. Our managing difficult conversations training will equip your team leaders and managers with the skills they require to handle a variety of difficult conversations with confidence.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
Participants will learn strategies to handle difficult people and challenging conversations effectively. The course explores behavioural insights, mindset changes, and techniques for courageous conversations.
This course is available to managers/team leaders only. It is for you if you want some ideas as to why some people’s behaviours are difficult or challenging and (more importantly) about how to manage such situations.
One of Keyturn’s most popular workshops! Not because people enjoy the subject of course, but because all of us face conflicts more often than we’d like, and we could all use a hand to deal with them.
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