The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
DurationThe Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
The qualification is suitable for delivery across a wide range of sectors and is particularly beneficial to those delivering training in a customer facing role such as security guards and public area personnel, customer services positions, baliffs, door supervisors, event and entertainment personnel and close protection personnel.
This qualification is also linked to and meets the requirments of the Security Industry Authority (SIA) specification for those delivering the licence to practice qualifications which include scenario-based conflict management training.
Course Contents
How communication can be used to solve problems and reduce the likelihood of conflict
Factors that influence human responses in conflict situations
How to assess and reduce risks in conflict situations
How to communicate effectively and de-escalate conflict in emotive situations; and
Good practice to follow after conflict situations.
Who we are
HZL is an established private training provider founded in 2000 and based in the Derby area. We supply both recognised and bespoke courses and training to all areas of industry through our team of highly qualified and operationally experienced teachers, trainers and practitioners.
HZL was formed to fill a gap in the market for quality assured training to ensure compliance with national training and occupational standards within the areas of education and training, assessment of vocational and occupational competencies, quality assurance, risk mitigation and risk management through the public service sector and security industry. These courses include personal safety, close protection, CCTV, working in hostile environments, medical emergencies and lone working.
Wellbeing encompasses four essential pillars: physical, emotional, social, and financial health. By focusing on these pillars, we can help you establish an effective working environment that promotes the wellbeing of your employees.
Our wide range of conflict management courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.
you will learn about the different types of conflicts that can arise in the workplace and the strategies and approaches that can be used to resolve them.
This course provides the most effective techniques and strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace,
You will gain a knowledge of how to spot potential conflict and an understanding of how to reduce and deal with both potential and actual conflict in the workplace. You will learn how to monitor conflict and understand its potential impact on business.
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