The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
DurationThe Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
The qualification is suitable for delivery across a wide range of sectors and is particularly beneficial to those delivering training in a customer facing role such as security guards and public area personnel, customer services positions, baliffs, door supervisors, event and entertainment personnel and close protection personnel.
This qualification is also linked to and meets the requirments of the Security Industry Authority (SIA) specification for those delivering the licence to practice qualifications which include scenario-based conflict management training.
Course Contents
How communication can be used to solve problems and reduce the likelihood of conflict
Factors that influence human responses in conflict situations
How to assess and reduce risks in conflict situations
How to communicate effectively and de-escalate conflict in emotive situations; and
Good practice to follow after conflict situations.
Who we are
HZL is an established private training provider founded in 2000 and based in the Derby area. We supply both recognised and bespoke courses and training to all areas of industry through our team of highly qualified and operationally experienced teachers, trainers and practitioners.
HZL was formed to fill a gap in the market for quality assured training to ensure compliance with national training and occupational standards within the areas of education and training, assessment of vocational and occupational competencies, quality assurance, risk mitigation and risk management through the public service sector and security industry. These courses include personal safety, close protection, CCTV, working in hostile environments, medical emergencies and lone working.
our team will work with you to understand your specific and unique training requirements.
The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.
This course is designed to equip the learner with strategies to manage conflict with confidence, find creative solutions and make difficult decisions.
We have a passion for delivering engaging workshops and training sessions and are used to delivering both face to face and online.
There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.
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