The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
DurationThe Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
The qualification is suitable for delivery across a wide range of sectors and is particularly beneficial to those delivering training in a customer facing role such as security guards and public area personnel, customer services positions, baliffs, door supervisors, event and entertainment personnel and close protection personnel.
This qualification is also linked to and meets the requirments of the Security Industry Authority (SIA) specification for those delivering the licence to practice qualifications which include scenario-based conflict management training.
Course Contents
How communication can be used to solve problems and reduce the likelihood of conflict
Factors that influence human responses in conflict situations
How to assess and reduce risks in conflict situations
How to communicate effectively and de-escalate conflict in emotive situations; and
Good practice to follow after conflict situations.
Who we are
HZL is an established private training provider founded in 2000 and based in the Derby area. We supply both recognised and bespoke courses and training to all areas of industry through our team of highly qualified and operationally experienced teachers, trainers and practitioners.
HZL was formed to fill a gap in the market for quality assured training to ensure compliance with national training and occupational standards within the areas of education and training, assessment of vocational and occupational competencies, quality assurance, risk mitigation and risk management through the public service sector and security industry. These courses include personal safety, close protection, CCTV, working in hostile environments, medical emergencies and lone working.
Conflict in the workplace is the major cause of people leaving companies. This course gives the tools to end conflicts and promote healthy relationships. The course also addresses the most common types of difficult people and the appropriate methods for handling their behaviour.
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This course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.
I am passionate about helping individuals unleash their natural talents, enabling them to discover their greatest potential, boost their personal energy and focus on what they wish to achieve.
Conflict can be disheartening and damaging to morale. However, conflicts occur based on the differences of values or opinions.
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