Manage Conflict with People Effectively

by Aventis Learning Group (ALG) Claim Listing

Establishing and maintaining a good relationship with your customers is key to the success of your business. At times people clash about things such as power, resources, strategy, decisions, roles, goals, personality, leadership styles, and the list goes on.

RM635

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img Duration

1 Day

Course Details

Establishing and maintaining a good relationship with your customers is key to the success of your business. At times people clash about things such as power, resources, strategy, decisions, roles, goals, personality, leadership styles, and the list goes on.

Managing Conflict is one of the most stressful aspects of Organisational life. Unresolved conflict usually damages both the organization and the individual.

Given the opportunity, many people would want to avoid conflict and aggressive confrontation as it is better to prevent conflict, de-escalate when it emerges and deal with it constructively under all circumstances.

In this high-energy, interactive workshop you will gain awareness of the possible triggers, how to approach various situations, gain the necessary tools and techniques, and boost confidence and assertion to manage difficult people and situations in both personal life and in work.

 

Learning Outcomes:

  • Handle difficult customers with confidence
  • Determine the nature of conflict
  • Learn how you react to conflict
  • Learn how to reduce conflict and enhance your self-development
  • Learn common pinches of nine types of individuals
  • Identify various reasons which lead to conflict
  • Learn how they tend to behave when they feel pinched
  • Learn how to approach individuals of each type during conflict
  • Learn Basic Assertions and useful opening phrases
  • Central Branch

    100 Orchard Road #04-100 Concorde Hotel, Central

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