Establishing and maintaining a good relationship with your customers is key to the success of your business. At times people clash about things such as power, resources, strategy, decisions, roles, goals, personality, leadership styles, and the list goes on.
DurationEstablishing and maintaining a good relationship with your customers is key to the success of your business. At times people clash about things such as power, resources, strategy, decisions, roles, goals, personality, leadership styles, and the list goes on.
Managing Conflict is one of the most stressful aspects of Organisational life. Unresolved conflict usually damages both the organization and the individual.
Given the opportunity, many people would want to avoid conflict and aggressive confrontation as it is better to prevent conflict, de-escalate when it emerges and deal with it constructively under all circumstances.
In this high-energy, interactive workshop you will gain awareness of the possible triggers, how to approach various situations, gain the necessary tools and techniques, and boost confidence and assertion to manage difficult people and situations in both personal life and in work.
Learning Outcomes:
Aventis Learning Group (ALG) is the corporate training arm of Aventis Graduate School (AGS), a private educational institution dedicated to the upgrading of working professionals.
As Asia’s leading multi-award-winning corporate training solutions provider headquartered in Singapore, we are fully committed to providing enriching, practical, and cutting-edge professional courses and solutions that fulfil the learning and development needs of Professionals, Managers, and Executives (PMEs).
Established in 2008, we pride ourselves on having a successful track record of over a decade in conducting an average of over 600 professional courses, seminars, and professional certification courses annually in niche areas to keep up with the evolving industry and market trends.
Aventis is recognized as the ‘Corporate Training Provider of the Year’ in Singapore, a prestigious recognition awarded by the Prestige Award 2021/2022, and is also a Certified “Great Place to Work ®” Company since 2022.
Aventis has also been recognised as the Best Corporate Training Provider for our ‘Communications’ and ‘Personal Effectiveness & Productivity’ courses, and the Gold Standard Service Provider for our ‘Finance Management’ and ‘Senior Management & Leadership’ courses, awarded by the prestigious JobsCentral Training, Education, and Development (T.E.D.) Awards in 2018.
As your one-stop corporate training solutions provider, we offer various modes of learning to suit different profiles of working professionals. We offer classroom learning, virtual learning via Zoom, and self-paced e-learning courses.
In addition, we offer customised training solutions for organisations such as courseware development, in-house training, blended learning, as well as Training Needs Analysis (TNA). With these in place, combined with a strong team of over 100 associate trainers and subject matter experts, we have attracted over 60,000 satisfied learners.
Master crisis and conflict management to stand out as a problem-solving leader and pave your path to promotion.
Conflict Management training is offered by Global Training Partners. University professors and national experts create our course curriculum.
The new trend in conflict management is to maintain or enhance relationship while solving the conflict.
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job. but they can't deal with the difficult people in their lives.Â
Conflict can take happen when people have different opinions, thought processes, and interests, and lack the willingness to compromise with one another. It is recommended to adjust a bit and look for a solution to the issue instead of fighting and cribbing.
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