Our Management Communication Course is designed for Team Leaders and Managers who want to develop their communication skills in order to achieve better outcomes.
DurationOur Management Communication Course is designed for Team Leaders and Managers who want to develop their communication skills in order to achieve better outcomes.
Are there occasions when something you said to another person was misunderstood and/or you misunderstood what someone else said to you?
Have you ever considered why this happened?
This may happen more than you think, particularly in business; as we are rushing around trying to get things done quickly.
So perhaps we don’t spend enough time thinking about how we communicate or even choosing the most effective media – how many of us have over relied on email?
In our experience, staff often name communication as being in the top 3 of business areas that can be improved.
Developing your communication skills as a manager is a good place to start.
Management Communication Course Benefits
When you have attended this Management Communication Course you will know how to adapt your communication with colleagues, peers and managers so that you avoid misunderstandings and confrontation.
You will understand the different communication styles of others and be able to adapt your style accordingly.
You will also recognise the importance of getting to know how others prefer to receive communication and how much detail they require.
If you send an email to a colleague, I’m sure you don’t want to switch them off, if they are a non-detail person and you’ve sent a very detailed email!
By developing your communication skills; You will feel relaxed and confident about getting your message across and thereby achieving better results.
During this course you will…
Identify the importance of effective communication for managers.
Discuss the consequences to the business of ineffective communication.
Be introduced to a personality types assessment & assess ways to adapt your communication to different colleague preferences.
Explore the 6 Steps to effective communication and what it takes to communicate successfully at each stage.
Identify to the qualities of an effective communicator and behaviours to avoid.
Complete a self assessment of your own level of communication skills.
Identify your listening barriers and agree ways to overcome them.
Consider potential benefits & barriers of each communication channel and agree when it’s right to use each channel.
Create an action plan of your next steps to enahnce your communication.
About Us
How we help companies turn a corner to success
Turner Corner Learning Solutions is a Worcestershire-based Training Provider, owned by Jacqui and Peter Turner.
We are not a training provider which promotes a quick-fix approach. How many times have you seen team members leave a training course with enthusiasm, but within two or three weeks, have slipped back into old habits? And as a result, you’ve been disappointed with your return on investment?
This is a very common scenario, and one we aim to avoid.
This is why we have developed a 3 step approach, ensuring a high return on your investment and long term results.
Step 1: Assess
You can choose from an onsite Training Needs Analysis (TNA) or our Mystery Shopper Activity.
The purpose of each activity is to help you assess the strengths and skill gaps of your customer service teams and team leaders. The Team at Turner Corner will provide a detailed report of our findings, along with training recommendations.
Step 2: Deliver
Design and Deliver bespoke training programmes, based on our Step 1 assessment. We use the Giraffepad learning platform to get to know your teams prior to the training, share course objectives and upload additional learning resources pre and post training.
Your employees will also have an opportunity to provide their own personal objectives, thus ensuring our training courses meet business and employee needs.
Step 3: Embed
Option 1: Action Learning Sets. Your teams will attend 3 one hour follow up, virtual coaching sessions, in small groups. These sessions will provide an opportunity for your teams to discuss actions they have taken after attending the training, share key challenges and receive group coaching support. During the 3rd action learning set, each team member will present a 5 minute presentation, outlining their learns, actions and benefits.
Option 2: Coaching. We will provide 1:1 on-site or virtual coaching sessions for your team members, to help embed their new skills and avoid a return to old habits.
The importance of clear, precise language
Is your career what you want it to be? Could it be better? Evaluate how you got to where you are now and what you need in order to progress, or even change to an altogether new career.
To gain a full understanding of what is meant by the term ‘Career Management’.
This short course is designed for people who work with the public as a service provider. It will enable them to establish professional boundaries thus protecting themselves, their company and the client.
Understanding and employing effective communication techniques in the work environment can go a long way to helping you achieve your aims. Humans are unique in being able to use words to communicate and yet we so often get it wrong.
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