Lantra is an awarding organisation that develops training courses, qualifications and apprenticeships for the land-based and environmental sector. We ensure that training and development within the sector is industry-led and meets the needs of industry.
DurationManaging and Developing Interpersonal Skills and Customer Service Focus Within The Work Environment is offered by Lantra
Lantra is an awarding organisation that develops training courses, qualifications and apprenticeships for the land-based and environmental sector. We ensure that training and development within the sector is industry-led and meets the needs of industry.
Lantra covers the whole of the environmental and land-based sector including:
Training courses and qualifications are delivered by an extensive network of approved and quality assured providers and instructors. We aspire to improve the competence and skills of workers across our industries and are proud to work with leading employers throughout the UK, Republic of Ireland and internationally.
Lantra is an awarding organisation that develops training courses, qualifications and apprenticeships for the land-based and environmental sector. We ensure that training and development within the sector is industry-led and meets the needs of industry.
Lantra covers the whole of the environmental and land-based sector including:
Training courses and qualifications are delivered by an extensive network of approved and quality assured providers and instructors. We aspire to improve the competence and skills of workers across our industries and are proud to work with leading employers throughout the UK, Republic of Ireland and internationally.
Delegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone skills in all areas of business life.
The Customer Service Skills Training course is designed for individuals to learn what it means to provide excellent customer service. Outstanding customer service is integral to the success of any organsiation.
Overview: the main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complai...
Course may be subject to change. This level 2 apprenticeship to become a customer service practitioner is designed to prepare you for customer service roles.
Students who are accepted onto this course will study four compulsory modules. The duration of the course is 4 weeks long and students are expected to do course work which consists of assignments and oral and video presentations to pass and obtain an accredited professional diploma in customer serv...
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