Managing and Developing Interpersonal Skills and Customer Service Focus Within The Work Environment

Managing and Developing Interpersonal Skills and Customer Service Focus Within The Work Environment is offered by Lantra

Lantra is an awarding organisation that develops training courses, qualifications and apprenticeships for the land-based and environmental sector. We ensure that training and development within the sector is industry-led and meets the needs of industry.

Lantra covers the whole of the environmental and land-based sector including:

• Forestry and Arboriculture
• Horticulture and Ground Care
• Forklift Trucks
• Weed Management
• Pest Control and Pesticides
• Tractors, ATVs and Quads
• Chainsaws
• First Aid
• Leadership and Management
• Health and Safety
• Farming and Conservation
• Animal Welfare
• Traffic Management
• Highways Management
• Fencing
• Abrasive Wheels.

Training courses and qualifications are delivered by an extensive network of approved and quality assured providers and instructors. We aspire to improve the competence and skills of workers across our industries and are proud to work with leading employers throughout the UK, Republic of Ireland and internationally.