This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.
DurationAn organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.
Our values represent our core being, we realize that for us to excel in service we have to be not only skillful but aware of the people we serve. We are unified by our desire to inspire and make a significant positive impact.
This workshop focuses on the application and practice of the necessary skills
It is designed to help working professionals develop a set of core competencies to understand and effectively intervene in conflict situations.
In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
 To better understand the structure and dynamics of conflicts and to develop strategies and methods towards more effective intervention.
Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively, build mutual respect with others in a construction context, and negotiate effectively.
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