After attending this course, you will have a better understanding of when it is appropriate to have those challenging conversations as well as how to plan and confidently manage the conversation.
Managing Challenging Conversations
Why book this course?
One of the most difficult parts of management is having those difficult conversations. This might mean tackling a sensitive topic, challenging certain behaviours or dealing with conflict. Addressing these issues requires planning, a flexible approach and strong interpersonal skills.
This course explores the practical steps that managers can take, as well as the implications of undertaking those challenging conversations. You will learn about the reasons for conflict, how to listen and engage with people, how to identify issues and how to support and reward positive progress.
Who is the course for?
Our Managing Challenging Conversations course is ideal for managers who want to develop better techniques for tackling those difficult discussions.
All of our learners will benefit from a better understanding of the issues that can spark heated or emotional exchanges, and discover ways to tackle those difficult conversations whilst communicating effectively.
What content will the course cover?
Planning the conversation
Choosing the right time and the right place
Structuring your conversation
Dealing with conflict
Handling sensitive issues
Saying 'no'
Coping with aggressive behaviours
Staying assertive and flexible
Forming an agreement
Reflecting on and learning from your difficult conversation
What will I get out of the training?
After attending this course, you will have a better understanding of when it is appropriate to have those challenging conversations as well as how to plan and confidently manage the conversation.
We’ll give you the confidence to take on the toughest conversations and give you the tools to manage the conversation in a clear and constructive manner.
At Kent Trainers we believe in delivering bespoke courses that attend to the needs of all businesses. Learners on our Managing Challenging Conversations course will have ample opportunities to ask questions and discuss specific issues with our trainers, gaining unique knowledge and insights that they can apply in their workplace.
The timings and format for our courses are as follows:
Scheduled training courses held virtually
Unless specified, courses commence at 9:30am and finish at approximately 4:00pm. The day is broken up into modules, both online and offline to ensure engagement and interaction. We also ensure that there are plenty of comfort breaks throughout the day.
Scheduled training courses held at one of our venues
Courses commences at 9:30am and finish at approximately 4:30pm.
On all our scheduled courses, a hot lunch is included, and refreshments are provided throughout the day.
In-house & bespoke courses, held virtually or at a venue of your choice
For all in-house training courses, we will adapt the timings and format for the day around the needs of your team and business. Please contact us to discuss your requirements.
About Us
The leading provider of personal and business training across the South East.
Kent Trainers offer a wide range of highly effective, quality training courses, designed to develop the skills and capability of individuals and teams.
Who we are
Kent Trainers was formed in 2006 by a group of training professionals. It’s now run by Directors Mark Fryer and Suzanne Shaw from their office on the Kent Coast.
What we do
We offer over 60 course titles delivered on dates throughout the year and provide customers with in-house training solutions, tailored to their business needs.
Why we’re different
As Kent’s leading business training provider, we ensure that you and your team develop the skills needed to take your business to the next level. By combining tried and tested techniques with our own engaging style of delivery, we make sure that your training investment brings you even more success.
Experienced trainers
All of our Associate Trainers bring real-world business experience, offering great depth of knowledge and passion in their respective areas of expertise.
Outstanding venues
We pride ourselves not only on the quality of our training but the ambience you experience when you attend one of our courses. We have selected superb venues for our scheduled training course which will help you to relax and enjoy your course.
Tailor-made content
One size does not fit all and sometimes, a tailor made solution is the answer to achieving specific learning objectives. Our courses cover a wide range of subjects, all of which we are able to tailor make the content to fit your individual and organisational needs.
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
This course will identify methods of dealing with different people and situations involving clients, colleagues and the general public
We deliver on promises, on time, within budget, every time
This training course is aimed at anyone who has not received any formal tuition on how to handle difficult people and scenarios or those in need of a refresher on how to diffuse and manage potential conflict through effective conflict management.
Building on the basics of effective communication, this course aims to boost your confidence in handling challenging situations. You'll learn to communicate unpopular information, defuse tense conversations, and effectively respond to challenging behaviour from individuals.
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