To improve professional confidence of social care practitioners in Managing Challenging Conversations & Conflict Training to assist in successfully employing professional curiosity in a social care context.
DurationManaging Challenging Conversations & Conflict Training
To improve professional confidence of social care practitioners in Managing Challenging Conversations & Conflict Training to assist in successfully employing professional curiosity in a social care context.
Equalities Statement
We embrace diversity and want to ensure that our sessions are fully inclusive for all. Please let us know any requirements or needs you have in relation to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief,
The aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies
Not ready to commit to a full apprenticeship programme? We can design a schedule around the aspirations of your business, from standalone sessions to a complete skills development plan.
our team will work with you to understand your specific and unique training requirements.
Difficult situations regularly arise from communication issues; dealing with the unexpected or differences.
The course aims to provide delegates with the correct conflict management principles and is designed to assist employees on how to prevent conflict and adopt an appropriate style of behaviour when handling difficult situations whether it is in the workplace or working with the general public.
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