Conflict in the workplace is the major cause of people leaving companies. This course gives the tools to end conflicts and promote healthy relationships. The course also addresses the most common types of difficult people and the appropriate methods for handling their behaviour.
DurationManaging Conflict and Difficult People
Who is this course aimed at?
All those who are responsible for difficult members of staff or clashes between staff members.
Course Content
Conflict in the workplace is the major cause of people leaving companies. This course gives the tools to end conflicts and promote healthy relationships. The course also addresses the most common types of difficult people and the appropriate methods for handling their behaviour.
HWGTA offer a variety of training courses for individuals and businesses looking to upskill, improve or refresh their knowledge.
We work with Nationally recognised awarding bodies to deliver high quality, innovative training alongside our own in-house designed training programmes. It is also possible to provide bespoke training packages tailored to your business needs.
Recruit An Apprentice!
HWGTA are proud to assist employers from small local businesses up to large international companies in recruiting, developing and training their Apprentice workforce.
We have been delivering bespoke Apprenticeship programmes for over half a century, with consistently above average success rates and excellent feedback.
Organisational support from enhance coaching is designed to help you, your employees and your organisation achieve your goals and get the maximum benefit.
The Level 2 Award in Conflict Management (RQF) has been developed and is awarded by Highfield Awarding Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and
Communicate assertively in a conflict situation, without harming the customer relationship
Our Conflict Resolution course offers effective solutions when dealing with conflict in the workplace.
in our 1-to-1 and group coaching programmes we combine different approaches to get the results you want. Our programmes are often made up of combinations of on job observation and feedback, off job performance coaching, personal development coaching, directed coaching and live ‘in call’ coachin...
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