Identify how and why conflict occurs by exploring your own values and motivation
DurationTopics include
Causes of conflict
Personal values and motivation
The emotionally intelligent leader
Unconscious Bias/Inclusivity
Evaluation of leadership styles
Coaching Models
Feedback to support performance
Negotiation and the big picture
Handling difficult situations
Building relationships
By the end of this session you will be able to
Identify how and why conflict occurs by exploring your own values and motivation
Understand emotional intelligence and how
recognition of unconscious bias can strengthen trust and relationships
Practise handling conflict in a simulated environment
Practise negotiation techniques in a simulated environment
About Us
Access Training is an award winning training provider based on the Team Valley, Gateshead.
We have been delivering training programmes for businesses and individuals across the North East for over 35 years. We have a genuine interest in the success of the companies we work with and the people we train, and we aim to provide a personal, bespoke service.
Confirmed as a ‘good provider’ in 4 consecutive Ofsted inspections, we are also proud to announce that we were top in the north east region for learner satisfaction and in the top 6% nationally – scoring an impressive 97.4% in the 2018 national survey.
We can also boast an overall achievement rate for our apprenticeships in 2017-18 of 80.4% (13.1% higher than the national rate), which should reassure you of the level of quality you will receive from Access Training.
Why choose us?
Quality, Reliability & Customer Care…
99% of our apprentices remain in employment after completion of their apprenticeship
Many of our learners recommend us to their friends and family
Many of our former apprentices are now Managers at companies we work with
Top in the North East region for learner satisfaction in 2018
Many of our employers are happy to refer other employers to Access Training
Conflict Management & Resolution is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.
Anyone who interacts with people on a face-to-face basis, where possible conflict can occur. Unresolved conflict impacts on everyone’s performance, morale and well-being and it is vital to resolve it effectively.
This course provides the most effective techniques and strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace,
Learn how reducing conflict can help to improve employee engagement, retention and productivity at work.
This programme will help you have a clearer understanding of conflict and how it arises. By reading through this guide and taking part in the exercises it includes you will be better equipped to resolve conflict satisfactorily in a way which can result in a positive outcome for all involved.
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