Managing Conflict

We all have conflict in our lives. Whether you deal with others’ conflicts or have your own, becoming skilled in managing it can be a game-changer at home, at work, and at play. 

It may be tempting to say that the problem is “other people”, but we cannot change other people more than they want to be changed. Instead, students will learn ways to change what can be changed, the “negotiables”.

In this course students will learn the importance of separating the person from the problem and skills that will help them discover previously unimagined possibilities for resolution. 

This interactive and applied training is designed to get students applying key concepts and practicing conflict management skills, so students will be able to start applying their new skills.

Managing Conflict is part of the Approaching Conflict with Confidence series; this series offers online training to learn practical skills to better manage conflict at work and at home.
This course is not designed for individuals interested in pursuing a career in Mediation. This course is also available as private training. 

Objectives

This course is designed to give you the basic skills you need to more effectively manage conflict, including:

• Learn to separate the person from the problem

  • Understand your role in conflict

  • Learn to frame conversations around resolvable and neutral terms

  • Recognize the difference between your perceived best solution and a wise solution

• Gain a deeper understanding of your own and other’s needs and motivations, including how to uncover them through reflection, active listening, curiosity, and commitment to resolution

• Find common ground and work towards resolution

• Practice skills that are essential to conflict resolution, including some of those used by mediators, principled negotiators, and peace builders.

Outcomes

This interactive and applied training is designed to get students using key concepts and practicing conflict management skills from the start of the course. Students will leave the course feeling able to start applying their new skills.