MRT Group is an independent consulting, development and training company, offering a wide range of training, development, coaching and facilitation.
DurationManaging Conflict
About us
MRT Group is an independent consulting, development and training company, offering a wide range of training, development, coaching and facilitation. The company was founded in 1993 by Martin Rafferty, a consultant, coach and trainer with a wide range of experience in sales and sales management.
17 years on, Martin continues to be at the forefront of any training his company delivers and is proud of the continuity of service his team offer.
Client relationships are formed from first contact with us, continuing through to delivery and importantly follow-up. When Martin, or any other trainer is involved in brief taking, they are very much involved in delivering – whether it is training, coaching or a facilitation need.
The MRT Group works extensively in the UK, EAME and APAC providing advice and support in such diverse industries as airlines, sea transport, advertising, recruitment, engineering, financial services, pharmaceuticals and food flavours. Training is also delivered in Russia, South Africa, Hong Kong and The Caribbean.
About us
MRT Group is an independent consulting, development and training company, offering a wide range of training, development, coaching and facilitation. The company was founded in 1993 by Martin Rafferty, a consultant, coach and trainer with a wide range of experience in sales and sales management.
17 years on, Martin continues to be at the forefront of any training his company delivers and is proud of the continuity of service his team offer. Client relationships are formed from first contact with us, continuing through to delivery and importantly follow-up. When Martin, or any other trainer is involved in brief taking, they are very much involved in delivering – whether it is training, coaching or a facilitation need.
The MRT Group works extensively in the UK, EAME and APAC providing advice and support in such diverse industries as airlines, sea transport, advertising, recruitment, engineering, financial services, pharmaceuticals and food flavours. Training is also delivered in Russia, South Africa, Hong Kong and The Caribbean.
We work across a range of industries in Europe and Asia Pacific and extensively with major organisations ranging from small computer companies to multinational organisations. We’ve conducted training and development work for a wide variety of participants both in the UK and overseas, from junior personnel to senior board members.
Firstly we must appreciate that conflict in the workplace is inevitable. Nevertheless, this isn’t a bad thing. In fact, it is simply part of day-to-day working life
This Conflict Management training is essential as work related violence is a growing concern in most client facing roles. Workplace violence is defined as any incident where a person is abused, threatened or assaulted in circumstances related to their work.
Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Handled appropriately your conflict can lead to positive, cooperative situations.
This course is for anyone who wants to develop their knowledge and skills to manage conflict properly, helping you gain a better understanding of how conflict can arise and the skills needed to overcome these challenges within the working environment.
No one likes to have to have a difficult conversation either in their work or personal lives, but unfortunately it’s a reality of life. Managers often have to deliver difficult news about changes in the organisation and yet still have to keep their team motivated and productive, or simply have to...
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