MRT Group is an independent consulting, development and training company, offering a wide range of training, development, coaching and facilitation.
Managing Conflict
About us
MRT Group is an independent consulting, development and training company, offering a wide range of training, development, coaching and facilitation. The company was founded in 1993 by Martin Rafferty, a consultant, coach and trainer with a wide range of experience in sales and sales management.
17 years on, Martin continues to be at the forefront of any training his company delivers and is proud of the continuity of service his team offer.
Client relationships are formed from first contact with us, continuing through to delivery and importantly follow-up. When Martin, or any other trainer is involved in brief taking, they are very much involved in delivering – whether it is training, coaching or a facilitation need.
The MRT Group works extensively in the UK, EAME and APAC providing advice and support in such diverse industries as airlines, sea transport, advertising, recruitment, engineering, financial services, pharmaceuticals and food flavours. Training is also delivered in Russia, South Africa, Hong Kong and The Caribbean.
About us
MRT Group is an independent consulting, development and training company, offering a wide range of training, development, coaching and facilitation. The company was founded in 1993 by Martin Rafferty, a consultant, coach and trainer with a wide range of experience in sales and sales management.
17 years on, Martin continues to be at the forefront of any training his company delivers and is proud of the continuity of service his team offer. Client relationships are formed from first contact with us, continuing through to delivery and importantly follow-up. When Martin, or any other trainer is involved in brief taking, they are very much involved in delivering – whether it is training, coaching or a facilitation need.
The MRT Group works extensively in the UK, EAME and APAC providing advice and support in such diverse industries as airlines, sea transport, advertising, recruitment, engineering, financial services, pharmaceuticals and food flavours. Training is also delivered in Russia, South Africa, Hong Kong and The Caribbean.
We work across a range of industries in Europe and Asia Pacific and extensively with major organisations ranging from small computer companies to multinational organisations. We’ve conducted training and development work for a wide variety of participants both in the UK and overseas, from junior personnel to senior board members.
During this course we will explore different types of conflicts and the best methods of avoiding or resolving conflict. We will look at conflicts between staff and patients and also between colleagues.
This Conflict Management course provides learners with the knowledge and skills to safely manage conflict in the workplace. It examines how to prevent, deal with and report confrontation.
Crisis and Conflict can have a devastating effect on productivity, morale, teamwork and ultimately the Organisation. Industrial strike actions could cripple the functions of an Organisation.
To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is imp...
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