NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
Managing Conflict course is offered by NC Training Services
NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
NC Training Services Ltd work both independently and with a network of trainers throughout the UK, providing training in; IT, Management and Soft Skills to a variety of companies and departments.
This includes brokering trainers to training companies allowing unlimited UK wide coverage.
About NC Training Services
NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
NC Training Services Ltd work both independently and with a network of trainers throughout the UK, providing training in; IT, Management and Soft Skills to a variety of companies and departments.
This includes brokering trainers to training companies allowing unlimited UK wide coverage.
As well as a variety of training courses, NC Training Services Ltd also provide consultancy and development services as required and are specialised in the ability to adapt to any situation with ease and professionalism.
For a tailored training service to meet the needs of your company and employees, contact NC Training Services Ltd to discuss the most successful way to deliver your company training whether this be group training, hourly workshops, seminars or floorwalking.
Effective Alternative Learning Methods used
We have a diverse training style between the delegates to encourage delegate participation and engage their learning. From incorporating games such as solving puzzles to solving crosswords and word searches.
We find mixed training aids mean no matter what the delegates own personal learning style is, all aspects are covered. Whether this is by watching on a Projector or Flipchart, actively participating in discussions or learning via games/puzzles. Trainers can spot very easily from delegate expressions whether a topic has been understood or not and are on hand to assist always.
Managers often struggle to know what to say. More specifically how to open a conversation, what questions to ask, how to really listen, how to be consistently supportive and care for themselves.
Diffuse difficult and emotional situations
The aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies
Our wide range of conflict management courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.
Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health and Social Care Professionals.
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