Managing Conflict, Stress and Negative Emotions in the Workplace

The Banff Management Course will improve your understanding of how human behaviour can affect the functioning of an organization.

Unquestionably the pressure of doing more with fewer resources and tighter timelines will only intensify over the next decade. At this important session, you will come to recognize the sources, symptoms and effects of stress and will develop strategies for successfully preventing, reducing, and managing distress.

You will reduce relationship stress by learning how to cope more effectively with the most challenging people in your life. This module will also arm you with the skills needed to maintain emotional control at work and to better deal with the negative emotions of others.

• Recognize your stress symptoms and create strategies to reduce them
• Gain an understanding of what causes your stress
• Identify the role and impact of change on stress
• Learn to turn stress into personal energy
• How to recognize and deal with "Type A" behaviour
• Role-Stress: Understanding the personal/professional dichotomy
• Three life-enriching ways to reduce stress and its effects
• Examining your conflict management style
• Unfounded attitudes, opinions, and irrational beliefs that increase stress
• Five common manifestations of low self-esteem
• Why successful and capable managers struggle with low self-esteem
• Grow in the conviction that you are competent and worthy of happiness
• Develop new techniques for building self-esteem and accepting your own self-worth
• Losing your fear of Kineahora
• What we can learn from Adams, Monroe, Prinze and Prior
• Ten proven ways to enhance self-esteem
• Relaxation and meditation techniques that really work
• Tips and techniques for managing "in the moment" stress
• Autogenic exercises you can use anywhere
• How to evoke the relaxation response