This course will look at aspects of law and conflict; how to deal with conflict and dissipate conflict within your team. Scroll down to view a brief course description and list of key modules.
Managing Conflict Within the Team or With Clients
This course will look at aspects of law and conflict; how to deal with conflict and dissipate conflict within your team. Scroll down to view a brief course description and list of key modules.
This course will look at how conflict can appear from nowhere. We will look at aspects of law and conflict; how to deal with conflict and dissipate conflict within your team.
PCM Associates
PCM Associates was formed on St Valentine’s Day, 1997, its aim was to provide training programmes to both individuals and companies which made a real difference. We provide a range of programmes and qualifications which are regulated by the Institute of Leadership and Management up to level 5 Diploma.
These include Leadership and Management, Teambuilding and Effective Team Member Skills; hundreds of people have successfully completed these programmes.
In addition we provide over 30 one and two day programmes which companies can avail of to develop both individuals and departments. The most popular of these currently is a “Strategy Development Programme” for departments and whole organisations to produce Action Plans for setting future targets to maximise business efficiency.
Please note that organisations may choose from a number of different programmes and combine topics.
Our interview skills development course covers traditional and competency based programmes which also covers Presentation Skills training and Curriculum Vitae. Our success rate in clients getting jobs in their chosen career is outstanding. This training can be delivered through Zoom or Microsoft Teams at times which are suitable to the client.
We look forward to meeting your needs in the future.
Conflict can be disheartening and damaging to morale. However, conflicts occur based on the differences of values or opinions.
The course focuses on the skills required to build good relationships, to minimise the risk of conflict and to deal with conflict when it arises in a constructive manner. The course delivers practical techniques to enable you to difficult and potentially confrontational situations confidently.
The Level 2 Award in Conflict Management (RQF) has been developed and is awarded by Highfield Awarding Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and
Delegates will develop the confidence to deal with a variety of difficult situations through employing an objective approach and effective communication skills.
Communicate assertively in a conflict situation, without harming the customer relationship
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