With our training solution, we can provide an engaging learning opportunity to employees of any experience level. Our materials cover various areas and content that is tailored for the specific needs of your staff.
DurationWith our training solution, we can provide an engaging learning opportunity to employees of any experience level. Our materials cover various areas and content that is tailored for the specific needs of your staff. Enabling them to develop skills across all states in Australia including Melbourne, Parramatta, Gold Coast, Brisbane Sydney Adelaide Canberra Perth & Darwin
Managing Customer Service is a challenging endeavour, and this specialised training session provides the advanced knowledge necessary for managerial staff to develop systems that drive exceptional customer service. Already possessing fundamental skills in the trade? This higher-level seminar can help take your understanding up another notch!
Being a customer service agent is more than just attending calls and responding to emails. This session presents an opportunity for you to reflect on your responsibilities as well as identify key skills that will help you grow professionally in this field, drawing from real experiences – both positive and challenging – where necessary. It’s time to get invigorated: use what knowledge and abilities you have now, then further expand them!
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We have been in the training industry for over 15 years and are a leading training provider to leading business teams across Australia.
We deliver for airline companies, retail stores, office managers, media, hospitality, building material suppliers, motor vehicle dealers, telecommunication leaders, mining organisations, transportation, government departments and many more. Our training sessions can be structured for both small or large companies and groups.
Our trainers come with a set of different backgrounds and experience so we have more choice in selecting your facilitator, helping us to match the right trainer to you team needs.
We strive to be innovators of training. We can combine entertainment with training to provide a fun and motivational session. We believe that fun is an important part of the learning process and strive to provide a high performance learning environment in which individuals retain information easier.
We train participants using a range of Visual, Auditory and Kinesthetic learning aids to ensure maximum understanding and retention. We cater for all ages with new and interesting methods to impress those with different attention spans. We know there is nothing worse than a long, boring training session, so we implement a variety of methods, exercises and ensure that our sessions are exciting, informative and interesting!
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
If the attitudes of your staff do not reflect a focus on customer service, Strategix can help. Create a positive impression, and improve the satisfaction of your customers with this half day course. This course covers essential topics in providing quality customer service. Good customer service is ...
Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
The Calming Upset Customers course will teach you the skills to understand why customers get upset and the 10 steps you can take to help an upset customer.  There are also tips for Managers, to learn how to create an environment for customer satisfaction.
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