With our training solution, we can provide an engaging learning opportunity to employees of any experience level. Our materials cover various areas and content that is tailored for the specific needs of your staff.
DurationWith our training solution, we can provide an engaging learning opportunity to employees of any experience level. Our materials cover various areas and content that is tailored for the specific needs of your staff. Enabling them to develop skills across all states in Australia including Melbourne, Parramatta, Gold Coast, Brisbane Sydney Adelaide Canberra Perth & Darwin
Managing Customer Service is a challenging endeavour, and this specialised training session provides the advanced knowledge necessary for managerial staff to develop systems that drive exceptional customer service. Already possessing fundamental skills in the trade? This higher-level seminar can help take your understanding up another notch!
Being a customer service agent is more than just attending calls and responding to emails. This session presents an opportunity for you to reflect on your responsibilities as well as identify key skills that will help you grow professionally in this field, drawing from real experiences – both positive and challenging – where necessary. It’s time to get invigorated: use what knowledge and abilities you have now, then further expand them!
Topics Covered In This Course:
Learning Outcomes:
We have been in the training industry for over 15 years and are a leading training provider to leading business teams across Australia.
We deliver for airline companies, retail stores, office managers, media, hospitality, building material suppliers, motor vehicle dealers, telecommunication leaders, mining organisations, transportation, government departments and many more. Our training sessions can be structured for both small or large companies and groups.
Our trainers come with a set of different backgrounds and experience so we have more choice in selecting your facilitator, helping us to match the right trainer to you team needs.
We strive to be innovators of training. We can combine entertainment with training to provide a fun and motivational session. We believe that fun is an important part of the learning process and strive to provide a high performance learning environment in which individuals retain information easier.
We train participants using a range of Visual, Auditory and Kinesthetic learning aids to ensure maximum understanding and retention. We cater for all ages with new and interesting methods to impress those with different attention spans. We know there is nothing worse than a long, boring training session, so we implement a variety of methods, exercises and ensure that our sessions are exciting, informative and interesting!
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...
Key to business success is excellence in customer and client service. By completing this customer service excellence training course, you will gain the knowledge and skills to ensure customers' expectations are met in the selling of products and provision of services.
This workshop is designed specifically for those who are on the front line, those who are the main interface between the organisation and their clients or public. Those who have recently benefited include: Switchboard Operators, Secretaries, Administration Assistants, ‘Help Desk’ Operators, Rec...
Whether you are an independent consultant working with multiple clients or working for a B2B or B2C products and/or services company or an executive or manager dealing with irate customers – your common denominator here is the customer.
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
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