This course is available to managers/team leaders only. It is for you if you want some ideas as to why some people’s behaviours are difficult or challenging and (more importantly) about how to manage such situations.
DurationManaging Difficult And Challenging Behaviours
Who should attend
This course is available to managers/team leaders only. It is for you if you want some ideas as to why some people’s behaviours are difficult or challenging and (more importantly) about how to manage such situations.
Course Description
Sometimes a team member can behave in a way that is difficult for others to work with and perhaps challenging for you to manage. This behaviour may be infrequent or may be a regular pattern.
The behaviour may affect you and other team members, reducing the morale and potentially the output of the team. This course will help you to examine the potential reasons for such behaviour. It will also help you to tackle such behaviour.
Topics covered include:
Examination of reasons for the behaviour (including team context, leadership, motivation and ability
Tackling the behaviour, including when and how
Reminder of assertiveness techniques
Overcoming additional challenges in the process – such as remote working
We've been providing an outstanding student experience for over 140 years:
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Why Choose Nottingham?
8 good reasons that work together to offer you the best university experience.
World-class facilities. Beautiful campuses. A city that is full of life and buzzing with culture, sport and nightlife. All this makes for a student experience you won’t find anywhere else.
Relax with friends in halls, catch a play, check out the Farmers' Market or get involved in sports clubs and societies – there's plenty to entertain you on campus.
The Students' Union is the hub of student social life on campus. You can get involved with a wide range of activities including:
societies
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events such as pub quizzes, live music, club nights, speed dating and comedy nights ─ in venues both on and off campus.
Nottingham is a vibrant and student-friendly city, where heritage and history meet modern culture. With excellent rail links and East Midlands Airport nearby, the city and University are easy to get to.
At Nottingham you'll find some of the best sports facilities in the country, including the David Ross Sports Village. We're Sports University of the Year in The Times and The Sunday Times Good University Guide 2021, and have finished in the top 10 of the British Universities and Colleges Sports (BUCS) league for the last 20 years.
We pride ourselves on the breadth of our offer with over 70 sports clubs for you to join. Our popular intramural league has more than 200 teams playing for their hall, department or society every week. And for those who want to keep fit without competing, we offer three levels of sports membership, giving you access to sports and fitness facilities as well as a range of exercise classes.
A degree from the University of Nottingham boosts your employability and kick starts your career. The University of Nottingham is ranked in the world's top 70 universities by the QS Graduate Employability Rankings 2022. We're also one of the top five most targeted universities by Britain's leading graduate employers, according to The Graduate Market in 2021 by High Fliers Research.
Our teaching is delivered by some of the brightest minds in their fields and shaped by the latest ground-breaking research. Student evaluations tell us that our teaching is excellent and hundreds of academic staff are nominated for our staff Oscars each year.
Research at Nottingham makes an impact around the world by tackling some of the major challenges facing society, the economy and the environment.
Conflict Management Course Is Offered By Issured Ltd
This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change.
We are not just a tick box training company. Give us the opportunity to share with you our knowledge, skills and experience to help you increase safety for you, your team and the public.
Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that our people are skilled in handling complaints.
Conflict management training can help individuals to handle difficult conversations, disagreements, and conflict situations in a constructive way.
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