Managing Difficult and Demanding People and Situations Course Is Offered By Activity Group
DurationManaging Difficult and Demanding People and Situations
About the Activity Group
The activitygroup was founded in 2002 by Stephen Descher and during this period of time it has achieved national reputation to support the growing need for companies to obtain a reliable and knowledgeable source of affordable professional Learning and Development training
For more than 30 years the founder and CEO of the company Stephen Descher has specialised in providing “hands-on” business and personal performance improvement services and has implemented strategic sales, marketing and customer care/service programmes direct to both Business-to-Business and Business-to-Consumer target markets in the UK, Europe, United Arab Emirates and USA.
Personal Development Courses
Courses designed for NHS staff to further develop their skills and competencies.
All our courses delivered in-house at NHS locations throughout the UK and can be scheduled around availability of training facilities.
About the Activity Group
The activitygroup was founded in 2002 by Stephen Descher and during this period of time it has achieved national reputation to support the growing need for companies to obtain a reliable and knowledgeable source of affordable professional Learning and Development training.
Our team of qualified and highly experienced professional trainers operate to the highest standards and have skills and experience to enable staff employed in NHS, National/Local Government, Adult and Social Care and UK Corporate Business sectors to achieve their full potential.
For more than 30 years the founder and CEO of the company Stephen Descher has specialised in providing “hands-on” business and personal performance improvement services and has implemented strategic sales, marketing and customer care/service programmes direct to both Business-to-Business and Business-to-Consumer target markets in the UK, Europe, United Arab Emirates and USA.
The growth of the activitygroup has been attributed to organisations such as the NHS and Major Corporate organisations recommending our services and our ability to build and develop long-term relationships, we now work with over 30 NHS Trusts throughout the United Kingdom.
Conflict management and resolution is a key management skill that can be developed. Conflict can be termed as an unproductive emotion which can have a negative impact on teams and on targets.
Building on the basics of effective communication, this course aims to boost your confidence in handling challenging situations. You'll learn to communicate unpopular information, defuse tense conversations, and effectively respond to challenging behaviour from individuals.
Conflict management training can help individuals to handle difficult conversations, disagreements, and conflict situations in a constructive way.
This course gives you an understanding of problem-solving. It covers how to recognise a problem, the effects and how to plan a solution to solve the problem.
The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.
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