Managing Difficult and Demanding People and Situations Course Is Offered By Activity Group
DurationManaging Difficult and Demanding People and Situations
About the Activity Group
The activitygroup was founded in 2002 by Stephen Descher and during this period of time it has achieved national reputation to support the growing need for companies to obtain a reliable and knowledgeable source of affordable professional Learning and Development training
For more than 30 years the founder and CEO of the company Stephen Descher has specialised in providing “hands-on” business and personal performance improvement services and has implemented strategic sales, marketing and customer care/service programmes direct to both Business-to-Business and Business-to-Consumer target markets in the UK, Europe, United Arab Emirates and USA.
Personal Development Courses
Courses designed for NHS staff to further develop their skills and competencies.
All our courses delivered in-house at NHS locations throughout the UK and can be scheduled around availability of training facilities.
About the Activity Group
The activitygroup was founded in 2002 by Stephen Descher and during this period of time it has achieved national reputation to support the growing need for companies to obtain a reliable and knowledgeable source of affordable professional Learning and Development training.
Our team of qualified and highly experienced professional trainers operate to the highest standards and have skills and experience to enable staff employed in NHS, National/Local Government, Adult and Social Care and UK Corporate Business sectors to achieve their full potential.
For more than 30 years the founder and CEO of the company Stephen Descher has specialised in providing “hands-on” business and personal performance improvement services and has implemented strategic sales, marketing and customer care/service programmes direct to both Business-to-Business and Business-to-Consumer target markets in the UK, Europe, United Arab Emirates and USA.
The growth of the activitygroup has been attributed to organisations such as the NHS and Major Corporate organisations recommending our services and our ability to build and develop long-term relationships, we now work with over 30 NHS Trusts throughout the United Kingdom.
Managing Conflict Course Is Offered By Growth Academy Training
To improve professional confidence of social care practitioners in Managing Challenging Conversations & Conflict Training to assist in successfully employing professional curiosity in a social care context.
To introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...
Identify how and why conflict occurs by exploring your own values and motivation
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