Building on the basics of effective communication, this course aims to boost your confidence in handling challenging situations. You'll learn to communicate unpopular information, defuse tense conversations, and effectively respond to challenging behaviour from individuals.
DurationManaging Difficult Conversations Course
Building on the basics of effective communication, this course aims to boost your confidence in handling challenging situations. You'll learn to communicate unpopular information, defuse tense conversations, and effectively respond to challenging behaviour from individuals.
About Us
Warner Goodman LLP are one of the leading law firms in the Solent area and have been delivering legal services for over 170 years. We have won many awards in recent years including LawNet Law Firm of the Year, Hampshire Venus Awards Company of the Year and Company of the Year at the National Venus Awards.
Today we employ over 160 people and we have five offices across Hampshire; Fareham, Portsmouth, Southampton, Chandler’s Ford and Waterlooville.
We offer a host of legal services to businesses and individuals alike, with a wide range of local, national and international clients. We also have specialist teams who can manage your property needs, whether for your business or in your personal life.
Our training methodology integrates personal growth, team building, and peer support training to create an all-encompassing and engaging learning experience.
This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more…
NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.
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