Building on the basics of effective communication, this course aims to boost your confidence in handling challenging situations. You'll learn to communicate unpopular information, defuse tense conversations, and effectively respond to challenging behaviour from individuals.
DurationManaging Difficult Conversations Course
Building on the basics of effective communication, this course aims to boost your confidence in handling challenging situations. You'll learn to communicate unpopular information, defuse tense conversations, and effectively respond to challenging behaviour from individuals.
About Us
Warner Goodman LLP are one of the leading law firms in the Solent area and have been delivering legal services for over 170 years. We have won many awards in recent years including LawNet Law Firm of the Year, Hampshire Venus Awards Company of the Year and Company of the Year at the National Venus Awards.
Today we employ over 160 people and we have five offices across Hampshire; Fareham, Portsmouth, Southampton, Chandler’s Ford and Waterlooville.
We offer a host of legal services to businesses and individuals alike, with a wide range of local, national and international clients. We also have specialist teams who can manage your property needs, whether for your business or in your personal life.
This course covers a wide series of subjects connecting to promoting safe and therapeutic services/conflict management within the healthcare industry. such as complaint handling, effects of violence and post incident assessment.
This course is designed to give you a positive approach to resolving and preventing conflict. You will get the chance to learn and practise techniques to help you resolve conflict positively.
This course is designed for nursing, care and medical practitioners or for those who may come into contact with challenging behaviour, volatile and uncertain situations.
This course is suitable for managers or supervisors who would like to improve their skills and take the fear out of difficult conversations.
Conflict can have an adverse impact on our relationships and the world around us at both a micro and macro level, but does it have its place? Conflict can open our eyes to new ways of thinking, deepen relationships, promote organisational vitality and help us verbalize our needs.
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