The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships to
Managing Difficult Situations in the Workplace
What will I learn?
The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships to continue running smoothly, with minimum disruption.
This one day programme will help you to:
Define a difficult situation and consider appropriate responses
Understand different behavioural styles and apply this understanding, to improve the way you communicate with other people at work
Identify the different responses to and effective ways of dealing with anger
Deal with conflict in a positive manner
Understand and apply assertiveness techniques
Apply a framework for defusing a difficult situation
Give clear objective feedback
Where will it lead me?
Learners may also be interested in our Developing Assertiveness Skills course
About UCS
The University of Portsmouth and Sparsholt College created ‘University Centre Sparsholt’ in December 2016 as the new name for the College’s Higher Education programmes, which are validated by the University of Portsmouth.
Sparsholt College has been offering Higher Education since the late 1970s and has worked with the University of Portsmouth, its validating university, since the early 1980s. Becoming a University Centre allowed the College to convey more clearly the quality and standards associated with these courses and differentiates them as university level programmes which was further consolidated by its achievement of a TEF Gold award in June 2018. University Centre Sparsholt has continued to flourish offering a range of undergraduate and postgraduate degree courses in Agriculture, Animal Science and Zoo Biology, Equestrian Science and Performance Management, Fisheries, Aquaculture and Marine Studies, Veterinary Nursing Science and Wildlife Ecology and Conservation. In 2022, UCS has introduced its first Higher Apprenticeship Standard, Countryside Ranger.
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Our Conflict Resolution course offers effective solutions when dealing with conflict in the workplace.
Welcome to Your Optimum Life, I am Caroline Butcher Trainer and Master Practitioner of Neuro Linguistic Programming (NLP) and Hypnotherapy, Master Practitioner in Time-Line Therapy, and Coaching for personal and business.
Not ready to commit to a full apprenticeship programme? We can design a schedule around the aspirations of your business, from standalone sessions to a complete skills development plan.
Our ability to negotiate and manage conflict effectively is amongst the most valuable skills we can develop to improve our organisational performance. These skills enable us to negotiate better deals, managed teams and projects more efficiently, and interact more constructively with customers, clie...
This is a workshop that targets anyone where conflict needs to be managed and cannot seem to resolve it, whether internally or externally.
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