The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships to
Managing Difficult Situations in the Workplace
What will I learn?
The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships to continue running smoothly, with minimum disruption.
This one day programme will help you to:
Define a difficult situation and consider appropriate responses
Understand different behavioural styles and apply this understanding, to improve the way you communicate with other people at work
Identify the different responses to and effective ways of dealing with anger
Deal with conflict in a positive manner
Understand and apply assertiveness techniques
Apply a framework for defusing a difficult situation
Give clear objective feedback
Where will it lead me?
Learners may also be interested in our Developing Assertiveness Skills course
About UCS
The University of Portsmouth and Sparsholt College created ‘University Centre Sparsholt’ in December 2016 as the new name for the College’s Higher Education programmes, which are validated by the University of Portsmouth.
Sparsholt College has been offering Higher Education since the late 1970s and has worked with the University of Portsmouth, its validating university, since the early 1980s. Becoming a University Centre allowed the College to convey more clearly the quality and standards associated with these courses and differentiates them as university level programmes which was further consolidated by its achievement of a TEF Gold award in June 2018. University Centre Sparsholt has continued to flourish offering a range of undergraduate and postgraduate degree courses in Agriculture, Animal Science and Zoo Biology, Equestrian Science and Performance Management, Fisheries, Aquaculture and Marine Studies, Veterinary Nursing Science and Wildlife Ecology and Conservation. In 2022, UCS has introduced its first Higher Apprenticeship Standard, Countryside Ranger.
Privacy Notice
These Data Privacy Notices have been prepared in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Act 2018. Within each privacy notice you will find a statement of our responsibilities in respect of the collection and use of your data, and details of your rights regarding your personal information.
Providing you with the confidence to have crucial conversations more successfully, whilst understanding their critical importance to the performance of your team and organisation.
I provide the chance for clients to receive very personal one to one support and care.
This course is for anyone who wants to develop their knowledge and skills to manage conflict properly, helping you gain a better understanding of how conflict can arise and the skills needed to overcome these challenges within the working environment.
This course is designed for members of staff to enable them to recognise and prevent conflicts that may occur in their workplace.
Conflict in the workplace is a normal and regular occurrence and can be a healthy basis for development and growth. Different people’s opinions and perspectives can often lead to creative solutions when channelled in a productive way.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy