Managing Difficult Situations in the Workplace

by University Centre Sparsholt Claim Listing

The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships to

£168

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img Duration

1 Day

Course Details

Managing Difficult Situations in the Workplace

What will I learn?

The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships to continue running smoothly, with minimum disruption.

This one day programme will help you to:

  • Define a difficult situation and consider appropriate responses

  • Understand different behavioural styles and apply this understanding, to improve the way you communicate with other people at work

  • Identify the different responses to and effective ways of dealing with anger

  • Deal with conflict in a positive manner

  • Understand and apply assertiveness techniques

  • Apply a framework for defusing a difficult situation

  • Give clear objective feedback

Where will it lead me?

Learners may also be interested in our Developing Assertiveness Skills course

  • Winchester Branch

    Westley Lane, Winchester

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