The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships to
DurationManaging Difficult Situations in the Workplace
What will I learn?
The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships to continue running smoothly, with minimum disruption.
This one day programme will help you to:
Define a difficult situation and consider appropriate responses
Understand different behavioural styles and apply this understanding, to improve the way you communicate with other people at work
Identify the different responses to and effective ways of dealing with anger
Deal with conflict in a positive manner
Understand and apply assertiveness techniques
Apply a framework for defusing a difficult situation
Give clear objective feedback
Where will it lead me?
Learners may also be interested in our Developing Assertiveness Skills course
About UCS
The University of Portsmouth and Sparsholt College created ‘University Centre Sparsholt’ in December 2016 as the new name for the College’s Higher Education programmes, which are validated by the University of Portsmouth.
Sparsholt College has been offering Higher Education since the late 1970s and has worked with the University of Portsmouth, its validating university, since the early 1980s. Becoming a University Centre allowed the College to convey more clearly the quality and standards associated with these courses and differentiates them as university level programmes which was further consolidated by its achievement of a TEF Gold award in June 2018. University Centre Sparsholt has continued to flourish offering a range of undergraduate and postgraduate degree courses in Agriculture, Animal Science and Zoo Biology, Equestrian Science and Performance Management, Fisheries, Aquaculture and Marine Studies, Veterinary Nursing Science and Wildlife Ecology and Conservation. In 2022, UCS has introduced its first Higher Apprenticeship Standard, Countryside Ranger.
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Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
Effective and harmonious team relationships are essential to the productivity of any business.
Conflict in the workplace is a normal and regular occurrence and can be a healthy basis for development and growth. Different people’s opinions and perspectives can often lead to creative solutions when channelled in a productive way.
The process is assisted by a trained mediator who acts as a facilitator. The process works by encouraging the parties to speak to each other and reach a mutually acceptable agreement that will sort out their problems.
Alison is a leading workplace culture coach specialising in corporate leadership, inspiring leaders around the world.
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