We deliver on promises, on time, within budget, every time
DurationManaging Disruptive Behaviour
About Us
Our unique approach
We are an honest ethical company that improves knowledge and behavior through learning. As a family business, we deliver a very personal service and work hard at building long term relationships with both clients and trainers.
Enquire
Speak to one of our highly experienced training recruiters
Consult
We source the perfect trainer with matching skill set and industry experience
Deliver
We deliver on promises, on time, within budget, every time
Why choose Capital Training
Successfully designing and delivering a comprehensive range of courses for over 30 years
Over 30 years experience in the Industry
Award winning service
Accredited by the Learning and Performance Institute
UK and Worldwide coverage
Over 1000 training courses on offer
A very cost effective service
Trusted to deliver training for all the major Learning and development companies in the UK
Many of our clients have worked with us for over 20 years
Over 5000 courses delivered last year
12000+ delegates trained last year
24 hour ’emergency’ phone line for customer and trainer support
Our Unique Approach
We are an honest ethical company that improves knowledge and behavior through learning. As a family business, we deliver a very personal service and work hard at building long term relationships with both clients and trainers.
Why choose Capital Training
Successfully designing and delivering a comprehensive range of courses for over 30 years
Over 30 years experience in the Industry
Award winning service
Accredited by the Learning and Performance Institute
UK and Worldwide coverage
Over 1000 training courses on offer
A very cost effective service
Trusted to deliver training for all the major Learning and development companies in the UK
Many of our clients have worked with us for over 20 years
Over 5000 courses delivered last year
12000+ delegates trained last year
24 hour ’emergency’ phone line for customer and trainer support
This unique workshop is unlike anything available in the UK. It offers appropriate training to to organisations that are challenged by difficult situations that can impact on staff safety. This workshop brings together elements from a wide range of training events and is delivered in a stigma-free,
Handling calls from distressed individuals can be challenging and stressful. Call handlers may be exposed to intense emotions such as anger, frustration, sadness, or anxiety. Regularly dealing with calls of this nature can lead to emotional exhaustion, compassion fatigue, or heightened stress level...
The course raises the delegates understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation. During the training, participants learn and practice key skills to build their confidence to maintain composure whilst de-escalating cust...
We're so confident that our training is going to be useful to you that we make a promise: if your candidates don't think the day's been worthwhile, just don't pay for it. That's your own decision, not ours...
Developing a training programme to meet your specific requirements
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