Managing Workplace Conflict (Strategies & Resolutions)
At the end of our course attendees will be able to...
Understand emotions and feelings
Recognise default emotions
Diffuse difficult and emotional situations
Develop strategies for conflict resolution
About Us
Why we do what we do
Most of us know at least the basics of First Aid and by law every workplace within the UK has a trained and qualified First Aider. However, when we are faced with the less tangible, and often more daunting challenge of helping another overcome an emotional issue, many of us are at a loss.
At JW training we are passionate about equipping individuals within businesses, organisations and foundations, with the tools they need to deal with emotionally challenging situations.
How we do it
JW training is a team of specialist trainers who deliver unique workplace training that addresses the issue of emotional wellbeing and mental health.
Our training programmes help develop the techniques and confidence of both staff and their managers for dealing with emotional, challenging and difficult situations such as stress, self harm and suicide. This 'Emotional First-Aid' can continually improve relationships between staff, clients, customers and colleagues.
What makes us different
We may do a lot of inspiring talking but we take the time to listen to our clients in order to fully understand their development needs and tailor our courses accordingly to maximise the positive impact it will have on the everyday life within their organisation.
Our hopes for the future
Just as First Aid knowledge has become commonplace in every office, school and home we hope that ‘Emotional First-Aid’ will one day become just as commonplace.
Not all conflict is necessarily negative, but even a minor disagreement between people can fester and escalate if it is not addressed and resolved at the earliest opportunity. Research by the Chartered Institute of Personnel and Development (CIPD) has found that the single most common cause of work...
Providing you with the confidence to have crucial conversations more successfully, whilst understanding their critical importance to the performance of your team and organisation.
We have been a key training partner providing tailored training programmes to many private and public ambulance services, and universities throughout the UK for over 30 years.
This 1 Day Course takes a look at are the intra- and inter-personal skills that can be exercised to help individuals deal with conflict, covering areas such as:
Conflict Management and Risk Training refers to a set of skills and knowledge that individuals acquire to effectively manage, de-escalate, and resolve conflicts while minimizing risks in various situations. Th
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