Managing Workplace Conflict (Strategies & Resolutions)
At the end of our course attendees will be able to...
Understand emotions and feelings
Recognise default emotions
Diffuse difficult and emotional situations
Develop strategies for conflict resolution
About Us
Why we do what we do
Most of us know at least the basics of First Aid and by law every workplace within the UK has a trained and qualified First Aider. However, when we are faced with the less tangible, and often more daunting challenge of helping another overcome an emotional issue, many of us are at a loss.
At JW training we are passionate about equipping individuals within businesses, organisations and foundations, with the tools they need to deal with emotionally challenging situations.
How we do it
JW training is a team of specialist trainers who deliver unique workplace training that addresses the issue of emotional wellbeing and mental health.
Our training programmes help develop the techniques and confidence of both staff and their managers for dealing with emotional, challenging and difficult situations such as stress, self harm and suicide. This 'Emotional First-Aid' can continually improve relationships between staff, clients, customers and colleagues.
What makes us different
We may do a lot of inspiring talking but we take the time to listen to our clients in order to fully understand their development needs and tailor our courses accordingly to maximise the positive impact it will have on the everyday life within their organisation.
Our hopes for the future
Just as First Aid knowledge has become commonplace in every office, school and home we hope that ‘Emotional First-Aid’ will one day become just as commonplace.
This course is available to managers/team leaders only. It is for you if you want some ideas as to why some people’s behaviours are difficult or challenging and (more importantly) about how to manage such situations.
During this course we will explore different types of conflicts and the best methods of avoiding or resolving conflict. We will look at conflicts between staff and patients and also between colleagues.
Individuals can find themselves in situations of conflict in a variety of roles, particularly those which involve them dealing with customers or the general public. These qualifications are suitable for anyone who may encounter/ have to deal with conflict, in whatever form or setting this may occu...
This conflict management training is designed to help you prevent unnecessary conflicts, and to quickly deal with those conflicts that do occur.
We're so confident that our training is going to be useful to you that we make a promise: if your candidates don't think the day's been worthwhile, just don't pay for it. That's your own decision, not ours...
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