Identify your own conflict style and that of others, explore the problem-solving process, and discover practical strategies and tools that will increase your confidence and skill in resolving conflicts in a constructive manner.
DurationIf your role involves leading others, you will likely have times where conflict threatens to derail working relationships, team productivity and the work environment.
But when handled constructively, conflict can also be a catalyst for change and growth. Learn about the different types of workplace conflict and its effects on individuals and the organization.
Identify your own conflict style and that of others, explore the problem-solving process, and discover practical strategies and tools that will increase your confidence and skill in resolving conflicts in a constructive manner.
MacEwan University provides a transformative education in a collaborative and supportive learning environment. Creativity thrives here—through research and innovation that engage students, faculty and the community.
It is designed to help working professionals develop a set of core competencies to understand and effectively intervene in conflict situations.
Understanding and balancing our conflict style biases
Conflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.
By the end of this course, participants will develop capacity and skills to apply to resolving workplace conflicts with tact and skill.
This session will help team members find that “sweet spot” where they can productively use differences of opinion, resolve destructive conflict, and find common ground in the team setting.
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