Master of Global Hospitality Management

Through the Regynald G. Washington Master of Global Hospitality Management program, students become completely adept at using the latest technologies to drive innovation across all hospitality sectors.

In addition to taking six core courses covering the foundations of the hospitality field, students pursue a career track addressing the need for visionary talent who can handle constant change and spearhead data-driven solutions.

Career Tracks

Hotel Development

Commercial real estate is inseparable from the hotel landscape. In fact, it is an overwhelmingly prominent component of a hotel’s value. In addition to property owners, operations staff such as general managers are now increasingly sensitive to decisions enhancing a hotel's value.

This track equips students with skills in hotel investment, acquisition, appraisal, asset management, consulting, feasibility and capital formation. Students also explore the use of AI in hotel and revenue management as well as digital concierges.

Disruptive Innovation and Entrepreneurship

Disruptive innovations have sparked massive opportunities in the hospitality arena. Hotel owners are eager to entice guests with novel products and services, and to embrace automation—a formerly taboo term in an industry that viewed customer service as primarily human-centric. Plus, the "ghost kitchen" concept has turned the restaurant space on its head, shaking the definition of a dining experience to its core.

Hospitality professionals must adapt by reaching customers with new technologies, marketing strategies, and distribution mechanisms. This career track will train such pioneers.

Fintech Innovation

Hoteliers and restaurant owners had no choice but to adopt contactless check-in and payment options amidst a global pandemic. Now customers expect digital options to be the permanent norm. But along with the huge convenience factor of e-wallets come issues such as client no-shows, processing errors, and fraud.

Hospitality professionals are looking for a centralized fintech platform allowing customers to register and verify their credit card information, as the cost of implementation is too high for any single hotel.

This certificate will enable students to understand how fintech will inevitably change and improve how hospitality professionals conduct business.

Artificial Intelligence Business Innovation

Hospitality businesses can harness AI to streamline customer relationship management and optimize revenues. After all, large amounts of hospitality transaction data are available to be scoured and interpreted using machine learning and predictive analytics tools.

Through this career track, students will cover key technical aspects and explore the sociological and ethical implications of AI.

Application Requirements

• Online application and $50 application fee

• Video interview

• A GMAT or GRE score is not required.

• College transcripts

• Personal statement

• Resume – work experience preferred but not required

Core Courses

All students will complete the following six core courses:

• HADM 8100 – Survey of Hospitality and Tourism

• HADM 8400 – Financial Management Applications in Hospitality Enterprises

• HADM 8500 – Feasibility Studies in the Hospitality Industry

• HADM 8600 – Franchise and Multi-Unit Hospitality Management

• HADM 8650 – Applied Research in Hospitality and Tourism

• HADM 8750 – International Special Event Management

Goals And Outcomes

The program provides the critical decision-making, managerial, practical, analytical, technical, and leadership skills necessary for success in today’s global hospitality and tourism environment.