Master of Quality Management (with Sirim Certification)

The objectives of this programme are:

To equip learners with basic and advanced knowledge in quality management and quality improvement.
To provide learners with the necessary skills for them to define, measure, analyze, improve and control the quality management and quality improvement plans in their respective organizations.
To enhance learners generic and transferable skills applicable for industries and realizing the nations mission in creating specialised and technology driven workforces.
To produce Certified Quality Managers, Certified Quality Professionals and Certified Quality Auditors.

SIRIM Certification:
The following certificates will be issued upon successful completion of the programme as per SIRIM requirements:

• Total Quality Fast Track Assessor
• ISO 9001 Lead Auditor
• Certified Quality Manager
• Certified Quality Professional

Four certificates will be awarded by SIRIM (SIRIM STS which runs the SIRIM Personal Certificate Program (SPCP) is a subsidiary of SIRIM Bhd. certified to ISO 9001 by SAI Global based in Australia since 2012).

Program Educational Objectives (PEO)

• PEO 1 – Knowledgeable and competent in quality management discipline in-line with the industry requirement.
• PEO 2 – Effective in communication and demonstrate good leadership quality in an organisation.
• PEO 3 – Capable to quality management problems innovatively, creatively and ethically through sustainable approach.
• PEO 4 – Able to demonstrate entrepreneurship skills and recognise the need of life-long learning for successful career development.

Programme Learning Outcomes (PLO)

• PLO 1: Evaluate theories and concepts in quality management (Knowledge and Understanding)
• PLO 2: Apply critical thinking skills for decision making (Cognitive skill)
• PLO 3: Demonstrate the skills and principles of lifelong learning in their academic and career development (Practical skill)
• PLO 4: Demonstrate appropriate social skills in quality management and quality improvement (Interpersonal skill)
• PLO 5: Communicate creative and innovative ideas effectively (Communication)
• PLO 6: Appreciate digital technology to enhance quality management skills (Digital skill)
• PLO 7: Appreciate data for the development of quality management and improvement strategies (Numeracy skill)
• PLO 8: Perform leadership in managing quality management and quality improvement activities (Leadership)
• PLO 9: Develop sustainable quality management skills (Personal skill)
• PLO 10: Develop innovative entrepreneurial skills (Entrepreneurial)
• PLO 11: Arrange quality management activities in accordance to ethical and legal practices (Ethical and Professionalism)

Program Structures

• Total Quality Management
• Quality Standard and Systems    
• Quality Improvement Tools and Methods    
• Enterprise Risk Management    
• Customer Service Management    
• Lean Management    
• Science and Technical Research Methodology    
• Statistical Quality Control    
• Six Sigma    
• Performance Management    
• Supplier Quality Management    
• Master’s Project