Mastering Key Performance Indicators (KPIs) for Departmental Excellence

In this intensive 2-day training, participants will dive into the world of kpis, exploring their significance in driving organizational success. Through interactive sessions, they will learn how to identify key performance areas, design impactful kpis, establish data collection methods, and monitor progress.

By the end of the course, participants will be equipped to cascade KPIs to their team members, fostering a culture of continuous improvement and achieving departmental excellence.

By the end of this training program, participants will be able to:

• Gain knowledge of the Balanced Scorecard framework and its relevance to performance measurement.
• Identify key performance areas specific to the manufacturing industry.
• Develop the skills to select, design, and prioritize effective KPIs aligned with departmental goals.
• Learn methods for data collection, measurement, and setting targets for KPIs.
• Implement KPI tracking systems and tools for ongoing monitoring and reporting.
• Analyse KPI performance, conduct root cause analysis and implement corrective actions for continuous improvement.

Upon completing this training, participants will be able to:

• Understand the concept of the Balanced Scorecard and its significance in measuring and managing performance in organizations.
• Recognize the critical performance areas that are particularly relevant to the manufacturing sector, such as production efficiency, quality control, and supply chain management.
• Acquire the ability to choose, create, and prioritize Key Performance Indicators (KPIs) that are in alignment with the goals and objectives of their specific departments within a manufacturing organization.
• Equipped with techniques and best practices for collecting data, measuring performance, and establishing target values for KPIs to effectively assess their department’s performance.
• Develop the skills to analyse KPI results, identify the underlying causes of performance issues, and implement corrective actions to drive continuous improvement within their manufacturing department.

Methodology:

• Pre – Assessment
• Interactive lectures and presentations
• Group discussions and activities
• Hands-on exercises
• Case studies
• Dash boarding in Excel
• KPI Software simulation
• Post – Assessments 

Target Audiences:

• Production Managers
• Quality Control Managers
• Process Engineers
• Operation Supervisors
• HR personnel
• Senior Executives
• Other related positions