This course is aimed at anyone who has not received any formal training, or little training and wants to improve their skills in mediation, conflict resolution and defusing difficult situations or people.
DurationWho Would Benefit
This course is aimed at anyone who has not received any formal training, or little training and wants to improve their skills in mediation, conflict resolution and defusing difficult situations or people.
Course Description
Delegates will learn how to get the most out of their communications, by learning how to manage disputes and resolve conflicts. The course will give you a solid understanding of the mediation process with proven guidelines in order to work towards understanding how to produce a resolution that works for everyone.
CPD Points: 6
Training Course Category: Management & Leadership
Training Course Duration: 1 day
Training Course Location: Virtual or classroom-based
Learning Outcomes
At the end of this programme, you will:
Have the skills and knowledge to be able to mediate when required.
Understand the methods you can use to mediate or solve conflicts.
Gain vital experience through practice sessions in mediation.
Use questioning and listening techniques effectively.
The Programme Includes:
What is meant by the term mediation?
How to prepare for mediation
The structure of a mediation session
Skills and attitudes needed to mediate effectively
How to use quality questioning techniques
Defining the issues and setting an agenda for the mediation session
The importance of common interests and goals
Effective methods for reaching an agreement and how to resolve effectively
Skills practice sessions
About Us
Transform Your Business With Leadership And Sales Training
Since 1999, Maguire Training has led the industry with transformational leadership, management and sales training designed for real results.
With over 20 years of in-house, online, virtual and apprenticeship experience, an expert team of leadership and sales training specialists, and a vast library of over 100 additional online e-learning courses, our support is built for lasting change.
Courses For Every Need
From in-house training to online courses and resources, bespoke and one-to-one coaching and more, we design our courses to meet the needs of our clients.
We are also a registered Apprenticeship Levy Training provider, with high impact learning and development for young people who are just beginning their careers.
Best-In-Class Support
The quality of our training, resources and support has been recognised by renowned certification and awarding bodies worldwide, and we are proud to continue to uphold those standards in everything we do.
We are an endorsed training provider of the Institute of Sales Management, and each of our programmes have been recognised by the CPD Certification Service, which accredits professional training at the highest standards of quality.
Worldwide Experience
We have worked with clients and businesses of all sizes and industries all over the world. With courses in 30+ languages and courses delivered across the Middle East, North America, Asia and Europe, Maguire Training is perfectly equipped to support global teams in all of their diversity and variety.
Too much to do and not enough time to do it? Feel under pressure and have difficulty switching off? You don’t need me to tell you that the pace of work today can be relentless - and it doesn’t look like easing up anytime soon.
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