Effective mentoring and coaching skills are the drivers of any successful workplace training and development programme. In today’s workplace, these essential skills contribute to building stronger organisations that are equipped with resources to strive for work performance and enhanced job skills.
DurationEffective mentoring and coaching skills are the drivers of any successful workplace training and development programme. In today’s workplace, these essential skills contribute to building stronger organisations that are equipped with resources to strive for work performance and enhanced job skills. Occupationally directed education, training and development (ODETD) is an essential organisational practice that advocates a learning culture centered on developing people from the inside out.
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PROGRAMME OUTCOMES
On completion of this learning programme, learners will be able to:
The Southern African Institute of Learning (SAIL) is a leading education, training and development organisation that designs innovative learning solutions to enhance productivity and efficiency in the workplace.
We understand the diverse needs of our clients and will provide holistic and revolutionary learning solutions for professional growth. In our effort to enhance the learning experience, we offer SMART learning solutions for a customised learning path
Call centers are centralized offices used for receiving or sending large volumes of telephonic requests. There are inbound call centers for incoming product support inquiries and outbound call centers for telemarketing, solicitation of donations, debt collection and market research.
The Customer Service excellence training enables delegates to become more professional in all aspects of customer interaction and servicing.
Customer Service training is offered by Eruditio. We provide quality skills development training and, enterprise and supplier development solutions by partnering with corporate companies across South Africa.
Customer Service and Call Centre Management Course is Offered by Academy of York.
Identify and solve problems related to customer satisfaction and the performance of customer service
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