This unique workshop is unlike anything available in the UK. It offers appropriate training to to organisations that are challenged by difficult situations that can impact on staff safety. This workshop brings together elements from a wide range of training events and is delivered in a stigma-free,
DurationMHT11 – Conflict Management & Managing Difficult & Threatening Situations
This unique workshop is unlike anything available in the UK. It offers appropriate training to to organisations that are challenged by difficult situations that can impact on staff safety. This workshop brings together elements from a wide range of training events and is delivered in a stigma-free, engaging style.
This training is designed to support staff to better-manage difficult and hostile / challenging situations with effective communication styles that help to reduce conflict escalation and improve service-user / service-provider interactions.
It can support the various learning needs of staff, including those working with vulnerable service users and patients in supported environments and those who may be exposed to challenging / hostile service-users in other areas of social care / local authority work.
The training will also focus on improved risk management. It will incorporate the HCR-20 risk assessment tool to help fine-tune staffs’ awareness of risk and when to escalate their concerns to management.
Dynamic risk assessments will also be addressed to improve staffs’ overview of situational hazards that may be identified in certain situations and service-user profiles.
Balancing the duties to safeguard the wellbeing of service users vulnerable to mental disorder with health & safety duties to safeguard staff that support or lone work with these service users can be a balancing act. Our training addresses these concerns in a three-step model.
Why involve our team for training?
We are a leading expert in mental disorder / forensic risk and provide high quality, integrated and evidence-based training to an international client base. This unique event draws science and solutions from a breadth of behavioural psychology and psychiatric sciences and is delivered by qualified experts. Importantly! We offer free-training support on an informal basis.
All training is tailored to clients’ business area and risk profile. We can tailor training events to address safety in the following sectors:
NHS services;
Local government work. Including visiting officers, frontline reception staff, revenues and benefits, environmental health, civil enforcement, housing, homelessness, social care and social services, parks and ranging, civil construction and engineering;
Social housing activities;
Community based support;
Residential care
Homelessness;
Probation and law enforcement;
Psychiatric and mental health work;
Charity work.
Further education settings.
Forensic mental health settings / client groups.
This training is quite unique – contact Mental Health Training for a more detailed overview and how this can be tailored to your workplace.
What we do
We deliver accessible, inspiring and practical training packages designed to support organisations and their staff to better-understand and manage complex situations and support vulnerable people.
We are also please to offer open-course training for individuals that are looking to increase their knowledge and skills in the field of general psychiatry and the psychology-related applications.
Our dedicated training packages can be accessed through the menus on this website. You will find a PDF outline of the workshop and we are very happy to bespoke-design training. In general, our training can address the following key topics:
Improved insight to mental disorder: Improved ability to recognise mental health symptoms and improve signposting, safeguarding and interactional support.
Better support individuals with Personality Disorder and emotionally / behavioural vulnerabilities: Understand the complex world of Personality Disorder, develop improved interactional skills that are more effective in the support of individuals with diagnosed or potential personality disorder diagnosis, improve insights to risk assessments and risk management, provide appropriate advocacy for vulnerable people and understand the skills training and psychotherapy models that may improve the lives of individuals with complex psychological disorders.
Improved insights to stress-related disorders and workplace mental health issues: Understanding the complex world of stress psychology, its relationship with mental disorder, the managers’ role in supporting staff at work with stress and mental disorder, the process of risk assessment and control measures, legal issues in relation to workplace mental disorder and reasonable adjustments under the Equality Act.
Understanding the complex world of Hoarding Behaviours and Self Neglect: This is a complex area of human behaviour and many myths abound. We can support social care providers, community care organisations, housing staff, advocate services, emergency services and environmental health professionals to better-understand this complex world and work more effectively with individuals vulnerable to hoarding and self neglect.
Recognise mental health disorders and know how to respond to individuals within the principles of Mental Health First Aid: Knowing what to say, how to say it, how to signpost and how to manage potential mental health crises.
Better understanding the risks and behaviours associated with self harm and suicide: Including risk assessment practices, safeguarding responses, escalating concerns to emergency services, understanding the consequences of personality disorder psychopathology to the process of assessment and management and skills to respond to suicidal ideations.
Understand the principles of motivation and how to support individuals to improve their wellbeing and reduce self defeating behaviours: Improve individual’s insights to risks and being effective in supporting people to reduce self-risks to wellbeing and defeating behaviours; the skills to improve individual’s health from the perspective of physical and behavioural factors.
Better understand the risks associated with mental disorder including psychopathology of antisocial behaviour, the relationship between mental disorder and crime / offending: improving risk assessments and implementing safe practices. Understanding and managing forensic mental health risks to improve organisational safety.
Support people to reduce anxiety and improve cognitive wellbeing through the applications of Cognitive Behavioural Therapy: (and other associated skills-based therapies)
Develop a more comprehensive working knowledge of mental disorder, its relationship with physical illness and issues surrounding abnormal psychology: and know how to support / signpost vulnerable individuals.
Recognising behaviours that are NOT associated with mental disorder: Knowing the limitations of the NHS and the types of behaviours that are not recognised as symptomatic of mental illness.
Our training is dedicated to the wellbeing of individuals presenting with mental health problems and the knowledge and interactional capacities of organisations and individuals who may support individuals who are challenged by their psychiatric, organic and neurological disorders.
We would be delighted to answer any questions and support you towards delivering your organisation’s training needs. In the meantime, please take a look at our evaluations and client references.
The courses detailed on this site can function as stand-alone events or be considered as modular content from which bespoke training can be delivered. Most importantly! We offer free-post-training support to all course participants.
We understand that patients are at the core of your pharmacy or practice, and how important it is to maintain a positive relationship to ensure long-term business growth and practice reputation.
Our wide range of conflict management courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.
This London-based conflict management training course provides you with the practical tips, techniques and strategies to calmly and effectively deal with the day-to-day niggles and disagreements of everyday working life.
This course is designed for members of staff to enable them to recognise and prevent conflicts that may occur in their workplace.
This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effecti...
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