Microsoft Dynamics CRM Training

Microsoft Dynamics CRM Training in Bangalore offered by My Training Bangalore is focused on providing you with the Best Microsoft Dynamics CRM Course in Bangalore where we train all our students from the Basic Level of Training where we teach all the basic concepts to make our students thorough with all the Basics to the advanced level. All these training is undergone not only theoretically but also are executed on the real-time basis.

Our Microsoft Dynamics CRM Course in Bangalore is the best course which is taken by most of the IT Professionals who are working in the programming Field. So, do not miss this great opportunity to learn and to grow in Microsoft Dynamics CRM by taking our best Microsoft Dynamics CRM Training in Bangalore only at My Training Bangalore which is the Best Microsoft Dynamics CRM Training Institute in Bangalore, where we focus on each and every student individually. My Training Bangalore would be named as one of the Best Training institutes to learn Microsoft Dynamics CRM and all the concepts of Microsoft Dynamics CRM Applications.

We have a very good staff consisting of professionals and skilled Trainers with a very good experience. We help you to build your career by providing you with all the required skills which will make you ready as per the industrial standards.

We mainly train students on Basic fundamentals to Expert level. The Microsoft Dynamics CRM Courses will help you to boost your knowledge and skills which will help you to improve and to become a very good and successful Microsoft Dynamics CRM Professional.

Information Technology field’s demands are increasing every day and there are very less skilled professionals whereas the competitions are getting more and higher. The demand for Microsoft Dynamics CRM never reduces and Microsoft Dynamics CRM Course is one of the best course which is always in demand and which produces many vacancies every year. Especially, the demand for Microsoft Dynamics CRM training is always at its peak and the level of demand continues to grow gradually and they need some special quality to achieve what they are really looking for in a candidate.

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. This is made to mainly focus on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as a CRM platform. It is a part of the Microsoft Dynamics family of business applications.

Training Syllabus:

• Introduction
• Benefits of Closed Loop Marketing
• Creating and Using Marketing Lists
• Marketing Campaigns and Quick Campaigns
• Quick Campaigns
• Introduction to Marketing Campaigns
• Creating a Marketing Campaign
• Creating and Using Campaign Templates
• Importing Leads
• Implementing and Managing Marketing Campaigns
• Campaigns, Campaign Activities and Marketing Lists
• Creating and Using Email Templates
• Sales Literature, Products and Price Lists
• Distributing Campaign Activities
• Capturing and Viewing Campaign Responses
• Working with Campaign Responses
• Analysis, Reporting and Goals
• Analyzing Marketing Information with Lists, Views and Charts
• Working with Reports
• Creating and Managing Marketing Goals
• Creating Charts
• Customizing and Working with Dashboards
• Sales Management in Microsoft Dynamics
• Introduction
• Overview of the Sales Process in Microsoft Dynamics CRM
• Core Records in the Sales Process
• Tracking Competitors and Managing Sales Literature
• Working with Leads
• Working with Opportunities
• Sales Processes, Workflows and Dialogs
• Working with the Product Catalog
• The Product Catalog and the Sales Process
• Unit Groups
• Adding and Maintaining Products
• Creating, Maintaining and Using Price Lists
• Sales Order Processing
• The Microsoft Dynamics CRM Sales Order Process
• Opportunities, Quotes, and the Sales Process
• Working with Orders
• Working with Invoices
• Analysis, Reporting and Goals
• Analyzing Sales Information with Lists, Views and Charts
• Working with Reports
• Exporting Sales Information to Microsoft Office Excel
• Creating and Managing Sales Goals
• Creating Charts
• Dashboards
• Service Management in Microsoft Dynamics
• Introduction
• Getting Started with Service Management
• Cases and the Service Management Process
• Queues and Contracts in Service Management
• Working with Cases in the Case Grid
• Working with Cases and Contracts
• Creating Case Records
• Working with Cases
• Contracts and Contract Templates
• Creating and Working with Contracts
• Using Contracts with Cases
• Using the Knowledge Base
• Article Templates
• Creating, Approving and Publishing Articles
• Using and Searching the Knowledge Base
• Cases and Knowledge Base Articles
• Working with Teams and Queues
• Introduction to Teams
• Introduction to Queues
• Creating and Managing Queues
• Working with Queues and Queue Items
• Using Workflows with Queues
• Analysis, Reporting and Goals
• Service Management Reports
• Service Management Charts and Dashboards
• Goal Management for Service
• Service Scheduling in Microsoft Dynamics
• Introduction
• Service Scheduling Overview
• Service Scheduling Scenarios
• Service Scheduling Process
• Working with Service Activities and the Service Calendar
• Closing, Canceling, or Rescheduling a Service Activity
• Using Charts and Reports to Analyze Service Activities
• Advanced Topics
• Understanding the Service Activity Scheduling Engine
• Resources, Services and Selection Rules
• Incorporating Customer Preferences
• Resource and Service Capacity Requirements
• Understanding Sites and Same-Site Requirements
• Microsoft Dynamics Customization and Configuration
• Business Units and Security Roles
• Business Units
• Managing Business Units
• Security Features
• Configuring Users and Teams
• User Management Overview
• Adding and Maintaining User Accounts
• And more.