Microsoft IT Service Management With System Center Service Manager

by CM Training Claim Listing

This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager

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img Duration

5 Days

Course Details

This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager.

  • Where Service Manager sits within the System Center 2016 product
  • What business and technical needs Service Manager is designed to meet
  • How Service Manager aligns itself to ITIL and MOF
  • How to architect and implement a System Center 2016 Service Manager deployment
  • How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016
  • How to customize System Center 2016 Service Manager to be in line with corporate standards
  • How to configure Incident and Problem Management
  • How to configure Activity, Change and Release Management
  • How to configure Service Requests
  • How to configure Service Level Management
  • How to customize the Self-Service Portal
  • How to configure Reporting and Analysis
  • How to troubleshoot Service Manager and perform disaster recovery
  • How to create customized Service Manager forms
  • Melbourne CBD Branch

    Level 14/380 St Kilda Rd, Melbourne CBD, Melbourne
  • Melbourne CBD Branch

    440 Collins Street, Melbourne CBD, Melbourne
  • Brisbane CBD Branch

    Level 3 & 24, 288 Edward Street, Brisbane CBD, Brisbane
  • Sydney CBD Branch

    Level 11,12,13 & 15, 60 Margaret Street, Sydney CBD, Sydney
  • Canberra Central Branch

    Level 2, 10 Moore Street, Canberra Central, Canberra
  • Adelaide City Centre Branch

    Level 1, 80 King William Street, Adelaide City Centre, Adelaide
  • Perth CBD Branch

    Parmelia House, Ground Floor & Level 4, 191 St Georges Terrace, Perth CBD, Perth

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